SOLVED: Getting error while selecting Server name in Computer list

[amitkumsingh]

Requirement Failure at BESFixlet.cpp:77 ( IsAnalysisTemplate() )-- We are using version 9.2.5.130 and started getting this error. Any quick help will be highly appreciated.

[amitkumsingh]

Hi Team,

Did anyone get a chance or aware about this issue.

[jmaple]

Where are you seeing this error?

[Aram]

For issues such as this, I highly recommend opening a PMR:

How to ask for IBM product help: PMRs, RFEs, and more

RFE = Request For Enhancement PMR = Problem Management Record. Also known as a Service Request (SR). The terms are interchangeable This is the general approach I would recommend: Create a forum post here as you start your investigation and gather data so that others are aware of the issue. Post links to any relevant documentation you are using to investigate / try to work around the issue. This will also give others an oportunity to add to the discussion and suggest fixes, particularly if…

[jgstew]

You need to provide more info for us to be able to help, but you should definitely file a PMR as well as @Aram suggests.

If a PMR solves the issue, let us know what the solution is.

[amitkumsingh]

Hi,

I am seeing this error in Computer List panel whenever I am randomly selecting computer having device type " Server". As soon as I select the computer by clicking on it I got “Requirement Failure at BESFixlet.cpp:77 ( IsAnalysisTemplate() )” error and it won’t allow me to work.

[amitkumsingh]

Hi,

I am seeing this error in Computer List panel whenever I am randomly selecting computer having device type " Server". As soon as I select the computer by clicking on it I got “Requirement Failure at BESFixlet.cpp:77 ( IsAnalysisTemplate() )” error and it won’t allow me to work.

Although as precaution I have already open PMR with Support team and waiting for their response.
But wondering If any one else has also experience the same type before…

Thanks

[jgstew]

Is this in the console?

Can you provide a screenshot of what you are doing before the error, as well as after the error appears? You should redact most things that are identifiable from the screenshots.

[TimRice]

It sounds like something has corrupted in the Console Cache. Have you tried clearing the Cache and restarting the Console?

[amitkumsingh]

Hi,

I have attached the error screenshot herewith. As soon as we click on any Server name randomly under Computer we got this error.

[amitkumsingh]

Hi Tim,

I have cleared the cache and tried to logged in but of no luck. Getting same error.

[gearoid]

Have you any custom content of any type - analysis, fixlets, tasks and so on ?

[amitkumsingh]

Hi,

We have lots of custom sites which in turn have lots of Analysis and properties.

[gearoid]

As @Aram suggested - if you’ve not already done so then I recommend you open a PMR.

But in the interim you could try setting up an operator who has access to only BES Support site and then work through to see if a particular site has some content that gives you this problem.

[btownley]

I get the same error when I click on my BigFix server in the console.
It also happens on my relay.
It went away when I removed PCI DSS for Win2008 and PCIDSS for Win2012.

[amitkumsingh]

There was a content issue with respect to GTS sites. The same has been resolved as per instruction from GTS team…

[Nagaraj]

Hi,

@amitkumsingh please share any idea for troubleshoot this error message,

[Nagaraj]

hi @btownley
could you share the details process
I don’t have PCI-DSS module license.

[tlogsdon]

Are you saying that this was a problem due to the content that GTS was sending out? Please provide more details about how this was fixed. We have the same issue, anytime you click on a computer, the error is almost exactly the same

[BigFixNinja]

Interestingly enough a similar issue was reported on the old forum back in 2012-2014, with similar cause:
https://www.ibm.com/developerworks/community/forums/html/topic?id=77777777-0000-0000-0000-000014903466