Solaris 11 agent issue

Shahban 2019-10-01 19:23:21 UTC #1

Getting issue agent installation on Solaris 11 machines, installation completed successfully with below directory but the logs are missing.

/etc/opt/BESClient

Service already stop/start but logs are not getting generated.
Bigfix version :- 9.5.12

Regards,
Shaban

FDA 2019-10-02 12:20:04 UTC #2

The agent log is created at the agent start up, please double check if your agent is really started. A common problem, for the agent not being started, is the missing masthead in the folder /etc/opt/BESClient. In such case you should get the following error:

root@nc1474133 # ./besclient start
Starting BigFix: BESClient
Missing masthead /etc/opt/BESClient/actionsite.afxm.

Is the Solaris architecture SPARC or Intel ?

Shahban 2019-10-02 13:18:35 UTC #3

Not getting any masthead file missing message while stating or stopping Besclient service.

that’s is Solaris SPARC.

Regards,
Shaban

MattMangan 2019-10-02 14:18:08 UTC #4

The logs would be under “/var/opt/BESClient/__BESData/__Global/Logs”.

FDA 2019-10-02 15:37:11 UTC #5

Can you please confirm the agent is running ? Try the following:

root@nc1474133 # ps -ef |grep -i bes
root 57 35 0 17:41:08 pts/1 0:00 grep -i bes
root 29385 1 0 14:22:23 ? 4:08 /opt/BESClient/bin/BESClient

If not, then please check you have a masthead file named “actionsite.afxm” under:
/etc/opt/BESClient/actionsite.afxm