Solaris 10 patch errors

(imported topic written by adtalmeda91)

Please help. I’ve just installed the Bigfix client on my Solaris 10 machine and I am able to see it from our BES console. I am able to successfully apply “BES Support fixlets” on that machine.

However, when it comes to actual Solaris patches from “getupdates.oracle.com” using the default Bigfix Action script, I get this error:

Download error: “The only supported protocols are http, https, and ftp”

Download requested on server:

URL: SolarisProtocol://getupdates.oracle.com/all_signed/144488-10.jar

SHA1: 28d469c44c85a31af7dc9cdca2c7a684482fc3c7

Size: 0 bytes

Next retry: 10 minutes. Retry now

I modify the Action script to “https://getupdates.oracle.com/all_signed/144488-10.jar” since that’s how you get the patch file using a browser after typing in your credentials. But I get a different error:

Download error: “Windows Error: The download of the specified resource has failed.”

Download requested on server:

URL: https://getupdates.oracle.com/all_signed/144488-10.jar

SHA1: 28d469c44c85a31af7dc9cdca2c7a684482fc3c7

Size: 0 bytes

Next retry: 10 minutes. Retry now

I’m thinking that maybe I need to put my oracle.com credentials somewhere in the script, but I can’t find anything on how to do that on the help pages. Please help.

(imported comment written by SystemAdmin)

Hi,

For a few operating systems, we use Download Plugins to facilitate the download of content since the content requires authorization prior to downloading. The change in protocol (from https) is intentional so that the content may be handled properly by the server. Please use the “BES Relay/Server: Register Download Plug-in for Solaris” task to register and setup the plugin with your credentials and various other information so that you may be able to deploy the content.

Check the following link for more information.

http://publib.boulder.ibm.com/infocenter/tivihelp/v26r1/topic/com.ibm.tem.doc/Patch_Solaris_Users_Guide.pdf

(imported comment written by adtalmeda91)

GMS, thanks for the info, I’m sure that’s it. However, I’m trying to follow the instructions and I can’t.

The task, BES Server:Register Download plugin for Solaris is greyed out, and there are 3 tasks named like this. The instruction says, select this task then in the work area, select link to install Red Hat download Plugin. I don’t know where this work area is.

Anyway I just tried to run the BES Server:Register Download plugin for Solaris task. It asks me for username and password, however there are no servers selectable to apply this task.

Again, please help. Thanks.

(imported comment written by SystemAdmin)

You need a client installed on the root server or a relay for the content to be relevant, and the system in question needs to be subscribed to the site.

(imported comment written by adtalmeda91)

GMS, do you know what this client is called?

(imported comment written by SystemAdmin)

The TEM/BigFix client should be installed on the root server or relay.

Other than that, the only requirements are:

  1. the machine is running windows

  2. the client version is > 8 (which you should already have access to since you have the style of console)

  3. the machine is subscribed to the solaris site(s)

(imported comment written by SystemAdmin)

Is a TEM/BigFix client installed on the machine with the root server installed on it? A machine with a relay generally should have a client on it already. Another thing to check is that the machine is subscribed to the site (check the machine under the “Computers” node and scroll down to the “Subscribed Sites” section).

As it’s a bit hard to troubleshoot quickly and effectively via the forums, I recommend calling Support for assistance.

(imported comment written by adtalmeda91)

gms, Yes, the solaris server is subscribed to the Patches for Solaris site. I just don’t see it when I try to apply task #20:BES Server:Register Download plugin for Solaris.

Subscribed Sites

BES Asset Discovery

BES Inventory and License

BES Support

Linux RPM Patching

Master Action Site

Patches for RHEL 4

Patches for Solaris

Patches for Solaris Maintenance

Patches for Windows (English)

Power Management

SANS Top Vulnerabilities to Windows Systems

SCM Checklist for DISA STIG on Windows 2003

SCM Reporting

Security Policy Manager

Software Distribution

Tivoli Endpoint Manager for Software Usage Analysis

Updates for Windows Applications

Anyway, yeah, thanks for the big help. I’ll just open a support ticket.