Software scan getting Non-relevant

1

Hi All,

when I execute the Software scan in ILMT, for few servers get a non-relevant state,

when I run the analyzer of those servers it shows false on Relevance5. those all are Linux servers,

as per my understanding for those servers wscansw process is not running.

please see the Relevance:

if (name of operating system as lowercase contains “sunos”) then (if exists file “/usr/bin/zonename” then (not exists process whose ((name of it = “wscansw”) and (name of zone of it = (if (number of zones = 1) then (name of zone) else (name of zone 0))))) else (not exists process whose (name of it = “wscansw”))) else (not exists process whose (name of it = “wscansw.exe” or name of it = “wscansw”))

Please guide me on how to resolve this issue,

Thanks in advance.

2

If relevance clause 5 is false, then the BigFix client is detecting the presence of a currently running scan. It could be that on these Linux servers there are large filesystems connected, and the scan process is not completing in a timely manner.

The logic of the clause 5 is that the wscanw process must not exist for the initiate software scan action to be relevant.

if (name of operating system as lowercase contains "sunos") then (...) else (not exists process whose (name of it = "wscansw.exe" or name of it = "wscansw"))

3

Thanks @itsmpro92

Solution for this error is,

  1. I need to stop any running existing Software scans for these servers.

2, if wscansw process is running in those servers, I need to stop those processes and schedule the software scan again.

am I right, please correct me if I wrong.

Thanks,

4

Hi @anil18 - since the Initiate software scan is a policy action with no end date, simply ending the wscanw process on the endpoint will allow it to become relevant again.