Looking for some quick data points for a discussion in a couple days. Any information you can provide would be helpful. If you’re not comfortable sharing the information here in the forum, feel free to PM me for my e-mail address and we can take it off-list.
How many FTEs do you have assigned to BigFix and what portions of the platform are you using (and, if possible, how is the FTE/portion broken down)? Also, how big is your deployment?
We’ve got around 12,500 regularly reporting devices and are really only using the patching portion of BigFix Lifecycle (no Software Deployment Wizard, no Self-Service, no OSD). We’re looking to expand our use to the rest of Lifecycle and to Compliance, Inventory, and (Automated) Patch, but we have no realistic idea how much people-power this is going to take to do well.
Also, how much time to you and yours spend on system curation, user education and support, content creation, etc.? We’re a very distributed environment with over 100 operators, 60 of whom have logged in within the last month. We’re hoping to exercise more control over what’s available in the system, but that’s going to be a bit if a cat-herding experience. Does anyone else operate in a similar environment? How long does it take how many of you to do this?
Thanks for any responses!