Sure Jason… Actually, I was slightly incorrect in that yes, we use Avaya SoftPhone
Avaya Agent | 1.6.2.3007
Avaya Collaboration Services | 6.5.3
But the thing that caused the modification of the fixlet was Jabra… We use the Jabra Pro bluetooth headsets for the Avaya Communicator and this uses
DisplayName Jabra Direct
DisplayVersion 3.8.689.0
Also DisplayName JabraDirect (From HKLM\software\microsoft\windows\currentversion\uninstall (both 32 and 64 bit)
Uninstall String
Jabra Direct, “C:\ProgramData\Package Cache{508c3a72-c776-4128-aaa5-06cd908081a1}\JabraDirect3.8Setup.exe” /uninstall /quiet
There seems to be JabraDirect and Jabra Direct