Skip if download fails

Usage and Config Platform
1

I have a server that has Office 2016 RTM on it and trying to get it up to date so it requires something in excess of 50 updates to be installed.

It isn’t getting to the installation because downloads fail.

Is there a way to skip that fixlet if the download fails after x attempts?

I added “_BESGather_Download_RetryLimit = 3” to my Bigfix server and relays, but it doesn’t make a difference.
The option “If a member action fails, the action group will continue to run.” is also checked.

Once the download gets to that fixlet it just keeps going and never installs anything.

I removed one of the fixlets from my list of patches and tried again, but there’s another one so who knows how many of them don’t exist anymore.

The specific fixlet I’m referring to is KB2920724 (ID: 292072403).
The link produces a 404 File not found error.

prefetch ospp2016-kb2920724-fullfile-x86-glb.exe sha1:3a9e47651c35e42fccb2545bc6d923eda3ce8485 size:1610624 https://download.microsoft.com/download/C/9/5/C9520737-0897-4639-B449-E4055C51FC16/ospp2016-kb2920724-fullfile-x86-glb.exe sha256:59aa45daf2360279486fe8edf3e725763abb84ee5e1ee7b902ce321e39bfc65c

Does HCL perform a check a their own fixlet download links to verify them on a frequent basis? If not, I might log a RFE for it.

1 Like
2

I suspect you are running into an issue where the following settings may be helpful.

  • _BESClient_Download_RetryMinutes
  • _BESClient_Download_RetryLimit

You can read more about managing downloads at …
https://help.hcltechsw.com/bigfix/9.5/platform/Platform/Config/c_managing_downloads.html

3

I added both of these to the client being patched but it’s still not working.

_BESClient_Download_RetryMinutes = 1
_BESClient_Download_RetryLimit = 3

It’s also still retrying the download every 10 mins for some reason.

4

Ok so I fixed the 10 minutes retry by adding a setting to the relay/server

_BESGather_Download_RetryMinutes = 1

This seemed to work alongside the previous setting I added
_BESGather_Download_RetryLimit = 3

After the 3rd attempt it does fail with the message “The download will be retried the next time it is requested. Retry now”.

It doesn’t move on to download the next fixlet though. After a few minutes it retries the failed fixlet going through the 3x retries again.