We are using dataflow to fetch maintenance window from servivenow to bigfix and i notice that it has update incorrect details in Bifix maintenance window field for new server.
I am trying to understand from where it is getti g these details.
Can anyone please suggest where can i check if dataflow caches the SERVICE now data in file or database before updating?
Or how can i check when and how maintenance window field was updated in Bigfix. There are last 10 days log on the server and i did not found onything on end server log.
There are RecordCache* files in the root of the ServiceNow Dataflows directory on the machine that runs automation but they are not directly readable format - I know Support can open them somehow but never bothered to ask how (maybe they are encrypted/locked, don’t know). That said, once data is processed and matched, each machine’s individual CMDB file is posted to the machine’s mailbox folder (<client install location>\__BESData\mailboxsite) with the name CMDBData-<hash_of_last_config_change>- and the file is readable - it should be in the form of: Property1, Property2, Property3, …, PropertyN
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