Hi all,
I’m having trouble figuring out why I’m unable to complete a server sync and I’m wondering if an incompatible driver got uploaded. I would think imaging would still work regardless of a failing sync, Service desk sees the below message when imaging a new desktop model
I looked through posts that are similar to mine with the same error, so I guess I need help determining what logs to send support. The logs I found do show errors but i don’t know what they mean.
Thanks for the help.
The first thing is probably to scroll that console window up just a few lines. The timeout messages indicate this client is not able to reach the Bare Metal Server in the WinPE mode; scrolling up a few lines should show whether your client received an IP address on any of its network cards.
A common issue is the WinPE missing a driver required for your network card. That can be fixed by importing the driver in the OSD Driver Library dashboard (and, potentially, manually binding the driver to your WinPE image and then running a Sync)
From that ActionScript’s ‘failed’ message, it looks like you should check ManifestImport.log for errors. By default this would be at C:\Program Files\BigFix OSD. If you post the last few errors here we can try to help, or else you may need to open a support ticket so the team can look through the logs.
I had a similar case, It was resolved with the HCL Customer Support.
It was a faulty imported driver on the OSD database - they can help identify which driver cause the error and remove it specifically.
You can also just delete all of the Drivers and re-import them again:
Make sure you already got all of the Drivers (WinPE,DriverPacks)
Go the “Driver Library” and remove all of the drivers - then it will create “Update Driver Manifests on Bare Metal Servers” action that should complete successfully.
And now you can import and bind the drivers again
Hi. I suggest to run a “Full Sync” on the bare metal server to see if this fixes the synchronization error. After a successful synchronization, if your new computer is not able to connect to the bare metal server yet, possibly a driver is missing. You can check the binding grid of this new computer model against the WinPE 10 x64 image.
Thanks.
Sergio
BigFix OSD L3 support
Hey Jason,
Here is a portion of the Manifestimport.log file showing the error::
A LoadPakUtils: loading from rbagent.pak
A LoadPakUtils: successfully loaded
A Loading server extensions if available
A Loading external plugins
A Connected to OS deployment server 1 (RELAY), using database AutoDeploy on RELAY\SQLEXPRESS
A DB Name:‘Microsoft SQL Server’, DB Version:‘14.00.3460’, Username:'dbo’
A Import started…
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for [WPE10X86] os [10] and architecture [x86]
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Import started
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for [WPE10X64] os [10] and architecture [x86-64]
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Import started
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A A Storing bindings information from grid [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\pe10gridx64.ini]
A Binding Grid [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/pe10gridx64.ini]
A PeType override to 10 based on grid name.
A Successfully stored bindings information from grid [net://global/tem/binding/grid-ZLCGULWD-pe10gridx64.ini] for [1] models
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Engine Bindings Updated Successfully for id [55245930] arch [x86-64] type [PE10]
A Import completed with errors. See the log file for more informations.
A Stopping Web extension
Import of driver manifest completed (0 success, 0 updated, 1 error / 19 total - 0 deleted)
Import of driver manifest completed (0 success, 0 updated, 1 error / 104 total - 0 deleted)
RbAgent command rad-temdriversimport has failed [AGT:4404]
Thank you 
It says: “Import completed with errors” but the error is not in this section of the logs
Would those then be in the rbagent.log rather than the Manifestimport.log?
Try checking C:\Program Files\BigFix OSD\rbagent.log for errors as well
Sorry here is the manifest import log:
Starting Driver Manifest Import
Bare Metal Server for BigFix OS deployment Web extension 64 bits v.7.1.1.20 (310.98)
© Copyright HCL Technologies Limited 2000, 2021.
All Rights Reserved. HCL, the HCL logo, and BigFix are trademarks
of HCL Technologies Limited in the United States, other countries or both.
Bootable: \.\PHYSICALDRIVE0
Hard disk geometry: ff 3f
Non-USB: \.\PhysicalDrive0
Device \.\PhysicalDrive1 (0:1) is a regular disk
Device size: 104857600 KB
This disk geometry: ff 3f
Non-USB: \.\PhysicalDrive1
A LoadPakUtils: loading from rbagent.pak
A LoadPakUtils: successfully loaded
A Loading server extensions if available
A Loading external plugins
A Connected to OS deployment server 1 (RELAY), using database AutoDeploy on RELAY\SQLEXPRESS
A DB Name:‘Microsoft SQL Server’, DB Version:‘14.00.3460’, Username:'dbo’
A Import started…
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for [WPE10X86] os [10] and architecture [x86]
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Import started
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for [WPE10X64] os [10] and architecture [x86-64]
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Import started
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A A Storing bindings information from grid [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\pe10gridx64.ini]
A Binding Grid [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/pe10gridx64.ini]
A PeType override to 10 based on grid name.
A Successfully stored bindings information from grid [net://global/tem/binding/grid-ZLCGULWD-pe10gridx64.ini] for [1] models
A RBAGT_HTTP_TIMEOUT read, http answer timeout set to 1800 seconds
A Engine Bindings Updated Successfully for id [55245930] arch [x86-64] type [PE10]
A Import completed with errors. See the log file for more informations.
A Stopping Web extension
Import of driver manifest completed (0 success, 0 updated, 1 error / 19 total - 0 deleted)
Import of driver manifest completed (0 success, 0 updated, 1 error / 104 total - 0 deleted)
RbAgent command rad-temdriversimport has failed [AGT:4404]
Bare Metal Server for BigFix OS deployment Web extension 64 bits v.7.1.1.20 (310.98)
© Copyright HCL Technologies Limited 2000, 2021.
All Rights Reserved. HCL, the HCL logo, and BigFix are trademarks
of HCL Technologies Limited in the United States, other countries or both.
Bootable: \.\PHYSICALDRIVE0
Server ipaddr = 10.250.70.15
Found exact Interface, ipaddr = 10.250.70.15
Server probing skipped for Interface, ipaddr = 10.250.70.15
Connect 10.250.70.15 -> 10.250.70.15
Device \.\PhysicalDrive0 (0:0) is a regular disk
Device size: 104857600 KB
Hard disk geometry: ff 3f
Non-USB: \.\PhysicalDrive0
Device \.\PhysicalDrive1 (0:1) is a regular disk
Device size: 104857600 KB
This disk geometry: ff 3f
Non-USB: \.\PhysicalDrive1
A LoadPakUtils: loading from rbagent.pak
A LoadPakUtils: successfully loaded
A Loading server extensions if available
A Loading external plugins
A Connected to OS deployment server 1 (RELAY), using database AutoDeploy on RELAY\SQLEXPRESS
A DB Name:‘Microsoft SQL Server’, DB Version:‘14.00.3460’, Username:'dbo’
A Import started…
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W7X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W7X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W7X86.ini] for [W7X86] os [7] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W7X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W7X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W7X64.ini] for [W7X64] os [7] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W8X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W8X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W8X86.ini] for [W8X86] os [8] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W8X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W8X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W8X64.ini] for [W8X64] os [8] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W81X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W81X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W81X86.ini] for [W81X86] os [8.1] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W81X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W81X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W81X64.ini] for [W81X64] os [8.1] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X86.ini] for [W10X86] os [10] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W10X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W10X64.ini] for [W10X64] os [10] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\VISTAX86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/VISTAX86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/VISTAX86.ini] for [VISTAX86] os [vista] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\VISTAX64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/VISTAX64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/VISTAX64.ini] for [VISTAX64] os [vista] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\XPX86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/XPX86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/XPX86.ini] for [XPX86] os [xp] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\XPX64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/XPX64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/XPX64.ini] for [XPX64] os [xp] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2003X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2003X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2003X86.ini] for [W2003X86] os [2003] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2003X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2003X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2003X64.ini] for [W2003X64] os [2003] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2008X86.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008X86.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008X86.ini] for [W2008X86] os [2008] and architecture [x86]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2008X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008X64.ini] for [W2008X64] os [2008] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2008R2X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008R2X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2008R2X64.ini] for [W2008R2X64] os [2008R2] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2012X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2012X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2012X64.ini] for [W2012X64] os [2012] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2012R2X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2012R2X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2012R2X64.ini] for [W2012R2X64] os [2012R2] and architecture [x86-64]
A Storing driver information from manifest [C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Download\W2016X64.ini]
A Drivers Manifest File [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2016X64.ini] for Model [import]
A Successfully stored driver information from manifest [local://root/C$/Program Files (x86)/BigFix Enterprise/BES Client/__BESData/actionsite/__Download/W2016X64.ini] for [W2016X64] os [2016] and architecture [x86-64]
A Import completed.
A [AGTRC:0]
Stopping Web extension
Rbagent.log is doesn’t contain much. I assume there should be more:
[2024/02/08 08:46:28:222] Bare Metal Server for BigFix OS deployment Web extension 64 bits v.7.1.1.20 (310.98)
[2024/02/08 08:46:28:222] © Copyright HCL Technologies Limited 2000, 2021.
[2024/02/08 08:46:28:222] All Rights Reserved. HCL, the HCL logo, and BigFix are trademarks of HCL Technologies Limited in the United States, other countries or both.
[2024/02/08 08:46:28:955] A Loading server extensions if available
[2024/02/08 08:46:35:451] A [AGTRC:0]
You can see that there is an error with one of the drivers -
Import of driver manifest completed (0 success, 0 updated, 1 error / 19 total - 0 deleted)
Import of driver manifest completed (0 success, 0 updated, 1 error / 104 total - 0 deleted)
RbAgent command rad-temdriversimport has failed [AGT:4404]
Hello.
The Manifestimport.log seems to miss some lines and info.
Did you check if the Full Sync fixes the issue?
Thanks.
Hi there,
Full sync from the server did not fix it. What did fix the sync was removing all drivers from driver library. Bare metal health checks have passed and healthy again. Next step is re-uploading drivers, so I think we’re good. I’ll know in a bit when drivers are done importing.
Thank you
Hello, sorry for the late reply. No it’s not. I’ve opened a case with HCL Engineering.
Hi all,
I wanted to update everyone on what caused the sync problems. See response from HCL Support below:
“Looking at provided logs (in particular vm.trc), one of the drivers has a description (that is the driver name that is reported in the driver library) and comment (not displayed on the dashboard) that exceeds the max number of expected characters, so the insert into the database table fails, generating the sync error.”
Engineering has built a new rembo.exe that allows to handle such number of characters as description and comment, and I will be sending it to you after you have confirmed and I get the fix that you prefer from Engineering.
Thanks for posting back on this!
I’m working on a totally different thing right now that is also encountering the string length limit on a property result…it can be painful to work around for sure.
Thanks for taking the time to help. I appreciate it!
Hello. The test fix mentioned has been provided after conducting an analysis on the specific issue. Even if the issue could seem the same, this does mean that it’s the same one and the same solution works.
Furthermore, specific instructions have been provided together with the test fix that, if not followed, applying the fix could break the environment.
The support is ready to support the customer that received the test fix for any issue or unexpected result.
I suggest not to share the specific fix for a similar issue but to open a different ticket for a different environment, to have the issue specifically analyzed.
Thanks.
Sergio
BigFix OSD L3 support team
