We recently transitioned from the “traditional” Support Center Client to the SSA. We had looked at it a few years ago but at the time it was missing a feature that we used; the ability to kick off a snoozed action prior to the snooze timer expiring. That function is now available.
I understand that the SSA is the direction HCL is heading, but it still is not clear on which Action options are expected to work in SSA.
For example:
- Custom Icon is not displayed if ONLY the “Display message while running action” option is set in the Message tab. We use this often when we update applications that frequently require updates, such as Adobe, Flash, AV. No action is required on the user but we want them to know that we are performing an action on their system.
- Inability for user to cancel restart if the “Allow user to cancel restart” option is set in the Post-Action tab. We hardly use this, but wanted to mention it.
If the long game is to deprecate the Support Center and only have SSA, then I suppose this is just a transitioning phase. But if both will remain, then the Take Action tabs should indicate functionality between the two. For example, replace the Offer tab with SSA and have features there that are only applicable to SSA.
