Download the file here http://zcasper.googlepages.com/RemoteAssistance.htm and put it at “C:\WINDOWS\pchealth\helpctr\Vendors\CN=Microsoft Corporation,L=Redmond,S=Washington,C=US\Remote Assistance\Escalation\Unsolicited\RemoteAssistance.htm”
Now right-click on a computer and you should be able to the remote assistance the computers (I believe you will need to have AD privileges on the system for it to work properly)
Ben, the Remote Assistance right click works great however I’m not familiar with the syntax of the relevance to modify it…
our servers are resolvable by dns name however our workstations are not…
Essentially we are looking for a right click that does the following:
if computer is a (OS TYPE) workstation then use first IP address if it starts with “10.” (we want to exclude all other IPs, exampe 192.168.x.x) else use “DNS name”
“C:\windows\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url %22hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?” & ( value of property result whose (name of property of it = “DNS Name” ) of current computer ) & “%22”
You can change it (in regedit) to:
“C:\windows\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url %22hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?” & ( (if (operating system of it contains “WinXP”) AND (number of ip addresses whose (it as string starts with “10.”) of it = 1) then (ip address whose (it as string starts with “10.”) of it as string) else (value of property result whose (name of property of it = “DNS Name” ) of it)) of current computer) ) & “%22”
I used “WinXP” in my example, but you can change it to another OS…
"“C:\windows\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url %22hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?” & ( value of property result whose (name of property of it = “DNS Name” ) of current computer ) & “%22"”
new: formatted for the .reg file:
"“C:\windows\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url %22hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?” & ( (if (operating system of it contains “WinXP”) AND (number of ip addresses whose (it as string starts with “10.”) of it = 1) then (ip address whose (it as string starts with “10.”) of it as string) else (value of property result whose (name of property of it = “DNS Name” ) of it)) of current computer) ) & “%22"”
Getting the below error:
“Not all of the selected computers were able to run the selected action.”
no errors in the presentation debugger (nor if I changed the registry), when I manually replaced ‘current computer’ with my workstation name.
presentation debugger:
“C:\windows\PCHEALTH\HELPCTR\Binaries\HelpCtr.exe -url %22hcp://CN=Microsoft Corporation,L=Redmond,S=Washington,C=US/Remote Assistance/Escalation/Unsolicited/RemoteAssistance.htm?” & ( (if (operating system of it contains “WinXP”) AND (number of ip addresses whose (it as string starts with “10.”) of it = 1) then (ip address whose (it as string starts with “10.”) of it as string) else (value of property result whose (name of property of it = “DNS Name” ) of it)) of bes computer whose (name of it = “MYcomputer01”)) & “%22”
Is there a link on how to get Browse to Computer via the Right-Click option. I tried this and it talks about it, but i cannot find where to get it or info on it.
I have this download installed, and it does indeed enable Remote Desktop (works great!), however Remote Assistance is not a default feature. Is it possible to revisit this topic and help guide us towards enabling Remote Assistance in the right click menu?
I currently have followed the above topic, and gotten Remote Assistance to show up in the right click menu via the registry edit listed above, however the actual option for Remote Assistance is greyed out. I’m thinking that this is because the HTM file that was listed above is no longer available within the given link (link is broken).
Any help would be greatly appreciated because this feature really is quite amazing
I am not sure why the web page is down, but I am going to post it as an attachment here… Note that this originally came from zcasper.googlepages.com and I will try to contact them to make sure it is OK to keep it here and we can take it down if they want us to…
Remember to right-click save this file to the folder:
After you try out the remote assistance, I think people would be interested in hearing how everything is working for you because I know that lots of people are considering using the MS built-in remote assistance, but they wanted to hear about other people’s experiences first…
Can you assist with getting this to work for Windows 7 machines? The right-click option is grayed out. We had to customize one of the tasks to get RDP enabled, but we need Remote Assistance.
