(imported topic written by rmorisseau91)
I tried Right Click RDP but it is still greyed out in BES Console. Is there something missing ?
(imported comment written by BenKus)
Make sure you have added the property that is listed in the description here:
http://support.bigfix.com/bes/misc/customrightclick.html
The property needs to return “true” to indicate the system is remote desktop accessible…
Ben
(imported comment written by rmorisseau91)
I followed everything in Ben blog entry but its still greyed out in the BES console. But rdp from the desktop works fine. Also the propertys are true.
(imported comment written by BenKus)
Hey rmorisseau,
Can you try to evaluate this in QnA on one of the computer you are trying to control:
(name of operating system as lowercase starts with “win”) AND (((name of operating system = “WinXP” OR name of operating system = “Win2003”) AND (value “fDenyTSConnections” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 0)) OR (name of operating system = “Win2000” AND (value “TSEnabled” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 1)))
Also, please confirm the name of the property is: “Remote Desktop Enabled” and the value = “True”.
Ben
(imported comment written by rmorisseau91)
Qna came back true on remote desktop on system attemping to rdp into. Will work outside of big fix. Also my remote assitance right click stopped working but also works out of big fix console.
(imported comment written by BenKus)
Maybe change the “ComputerApplicabilityRelevance” at “HKEY_CURRENT_USER\Software\BigFix\Enterprise Console\Settings\ComputerListContextMenuExtensions\remotedesktop” to “true”
See if that helps…
Ben
(imported comment written by rmorisseau91)
the reg entry is there and a help and support error is.
Cannot display the page
The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be network congestion or a problem with your connection.
There might be an error in the page’s address.
The page might not be available.
Please check your network connection or try another page.
(imported comment written by BenKus)
So the problem is that the right-click functionality is not working because it is grayed out? Or that the remote assistance right-click functionality does work, but when the remote assistance window appears, it has an error?
Ben
(imported comment written by BenKus)
Make sure you have downloaded the RemoteAssitance.htm file and put it in the right place (see http://forum.bigfix.com/viewtopic.php?id=2203)
Also, for remote desktop, make sure the property exists… If you have the Fixlet site “BigFix Remote Desktop for Windows”, you probably can change:
“HKEY_CURRENT_USER\Software\BigFix\Enterprise Console\Settings\ComputerListContextMenuExtensions\remotedesktop” “ComputerApplicabilityRelevance”
from
( exists property result whose (name of property of it = “Remote Assistance Enabled” AND value of it = “True”) of current computer )
to
( exists property result whose (name of property of it = “Remote Assistance Offering - Enabled Status” AND value of it = “Enabled”) of current computer )
Ben
(imported comment written by upinya91)
Ben Kus
Hey rmorisseau,
Can you try to evaluate this in QnA on one of the computer you are trying to control:
(name of operating system as lowercase starts with “win”) AND (((name of operating system = “WinXP” OR name of operating system = “Win2003”) AND (value “fDenyTSConnections” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 0)) OR (name of operating system = “Win2000” AND (value “TSEnabled” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 1)))
Also, please confirm the name of the property is: “Remote Desktop Enabled” and the value = “True”.
Ben
Something in that relevancy isn’t working for us. We’ve enabled RDC using Group Policy on our entire customer base, yet many machines report false. You can manually RDC into these boxes, but the right-click menu is proving inaccurate.
(imported comment written by BenKus)
Hi upinya,
What is the OS of the computers you are trying this on?
Ben
(imported comment written by upinya91)
Ben Kus
Hi upinya,
What is the OS of the computers you are trying this on?
Ben
XP SP3
(imported comment written by BenKus)
The way the right-click functionality works is that it looks at the results of the property “Remote Desktop - Enabled Status” and will allow remote desktop if the computer returns “Enabled”.
Do you have this property activated (and make sure there is only one property with this name)?
Ben
(imported comment written by upinya91)
Ben Kus
The way the right-click functionality works is that it looks at the results of the property “Remote Desktop - Enabled Status” and will allow remote desktop if the computer returns “Enabled”.
Do you have this property activated (and make sure there is only one property with this name)?
Ben
Yes it is activated, and the issue is it reporting back False on some machines where RDC is turned on using Group Policy. You can manually perform in the connection in the RDC client without issue, but it doesn’t work out of the Console. So that relevance isn’t entirely all-encompassing, it seems…