RHEL patch help

[irodriguez]

Hi i’m newbie here.
I have a question with my configuration for RHEL patch. All the documentation I have read, says about configuring "All Patch Management > Dashboards > Manage Download Plug-ins dashboard"
but I don’t have the “dashboard” option in “patch management”

i have bigfix 10.0.1.41 , and i’ve subscribed "patches for RedHat"
Something I’m missing and I don’t know what it is.
someone who can help me!

thnks

[cmcannady]

@irodriguez, The screenshot in your previous message shows that you in the Patch Management domain. Try changing the domain to “All Content”.

Then expand the “Dashboards” then “All Dashboards” containers.

I hope this helps. Also, please refer to https://help.hcltechsw.com/bigfix/9.5/patch/Patch/Patch_RH/c_introduction.html for additional details regarding patching RHEL via BigFix.

[JasonWalker]

In addition to Casey’s link, you’ll want to be sure to check the subcategory for configuring the RHSM plug-in at https://help.hcltechsw.com/bigfix/9.5/patch/Patch/Patch_RH/c_setting_up_rhsm_certificates.html

I think your problem with the missing dashboard is that you need to activate the “Patching Support” Site in your License Overview dashboard. “Patching Support” provides the “Manage Download Plug-Ins” Dashboard.

[irodriguez]

Hi
I have reviewed all the instructions on those pages. but the first thing they say is:
" From the Patch Management domain, click All Patch Management > Dashboards > Manage Download Plug-ins dashboard."
but in my case there is no such option, even in “all content”

and i’m subscribed to:
Patches for RedHat Linux
Patches for RedHat Enterprise Linux
Patches for RHEL 7

[irodriguez]

uuhh and in sites:

[cmcannady]

@irodriguez, can you please confirm that the operator you’re logged in as is in fact a Master Operator? You need to be a MO in order to manage Download Plugins.

[irodriguez]

hi @cmcannady, yes i’m MO

[cmcannady]

@irodriguez, this is peculiar. Please try clearing the cache for your BES console from the “File” >> “Preferences” menu.

You will need to close the BES console and then reload. Please note that It will take a bit for your next BES console session to load.

[MattMangan]

You will also need to be subscribed to the ‘Patching Support’ site:

[cmcannady]

Excellent catch @MattMangan!!!

[irodriguez]

yes… right!!! … I had not seen that option in the list to subscribe!!!

Now it works!!!
thank you very much to all.