RHEL 7 Patching issue with RHSM plugin

Usage and Config Patch
1

hi, when i tried to push any patch to RHEL 7 it shows patch failed at the end and getting below message into RHSMPluing.log

4704 : 2017-09-08 00:00:03 : WARNING : All Entitlement Certificate(s) in ‘rootCertDir’ cannot access: https://cdn.redhat.com/content/dist/rhel/workstation/7/7Workstation/x86_64/oracle-java/os/repodata/repomd.xml. This is due to either (1)Expired Cert,(2)Cert is not entitled to access content, (3)Redhat CDN is down, (4) Your network / proxy is blocking RHSMPlugin.exe / RHSMDownloadCacher.exe
4704 : 2017-09-08 00:00:03 : WARNING : Download failed. Please enable DEBUG logs for more information.
4704 : 2017-09-08 00:00:03 : INFO : ******************************************
4704 : 2017-09-08 00:00:03 : INFO : Repo list Summary for: workstation-7-x86_64
4704 : 2017-09-08 00:00:03 : INFO :
4704 : 2017-09-08 00:00:03 : INFO : ******************************

2

Hi,

I think the log has explained the issue quite clear that the Entitlement Certificate does NOT have access to the required repo.

This is due to either (1)Expired Cert,(2)Cert is not entitled to access content, (3)Redhat CDN is down, (4) Your network / proxy is blocking RHSMPlugin.exe / RHSMDownloadCacher.exe.

You may referring to IBM documentation to identify the root cause.
Ref: https://www.ibm.com/support/knowledgecenter/SS6MER_9.5.0/com.ibm.bigfix.patch.doc/Patch/Patch_RH/c_troubleshooting_checklist.html

Regards,
Sylvia

3

thanks for the reply, i think error has been fixed now , but still when i apply any patch it got failed with
exit code 1

9485 : 2017-09-08 01:10:19 : INFO : ******************************************
9485 : 2017-09-08 01:10:19 : INFO : Download successful.
9485 : 2017-09-08 01:10:19 : INFO : New download: {‘size’: None, ‘sha1’: None, ‘url’: ‘RHSMProtocol://get.repo.list.content/workstation/7/x86_64’, ‘id’: 622, ‘file’: ‘/var/opt/BESServer/wwwrootbes/bfmirror/downloads/ActiveDownloads/indexed_1787_3’}
9485 : 2017-09-08 01:10:19 : INFO : RHSM Plugin download url RHSMProtocol://get.repo.list.content/workstation/7/x86_64.
9485 : 2017-09-08 01:10:19 : INFO : ******************************************
9485 : 2017-09-08 01:10:19 : INFO : Repo list Summary for: workstation-7-x86_64
9485 : 2017-09-08 01:10:19 : INFO :
9485 : 2017-09-08 01:10:19 : INFO : ******************************************
9485 : 2017-09-08 01:10:19 : INFO : Download successful.
9485 : 2017-09-08 01:10:19 : INFO : Plugin returned with code 0

4

For the deployment issue, you may need to contact the IBM support, open a PMR and provide your EDR_DeploymentResults.log.

5

ok, will do that.
thanks