We have a issue where our Windows 7 64 Bit Machines are not reporting back their retrieved properties such as Software Versions, The Windows 7 32 Bit Machines are reporting back fine,
For example we are looking for the Version of Novell Client which all the Windows 7 32bit machines are reporting back fine but Windows 7 64 Bit Machines are showing Unknown
This happens on a few different Retrieved proerties Software Version
We are using Reg Key HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Client\Version
Can you post the actual relevance? Also, take a look at the registry inspectors section of the windows inspectors guide - page 148 (http://support.bigfix.com/fixlet/documents/WinInspectors_72_081215.pdf). There are different ways of accessing 32 and 64 bit registries that may be coming into play here. That may help.
if (exists value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\NetWareWorkstation\CurrentVersion” of registry) then value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\NetWareWorkstation\CurrentVersion” of registry as string else if (exists value “ProductName” of Keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Client\Version” of registry) then Value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Client\Version” of registry as string else “Unknown”
Where does the software actually live on the 64bit machines - HKLM\SOFTWARE or HKLM\SOFTWARE\Wow6432Node?
Also, remember that BigFix is a 32bit app and so it “sees” the 32bit section “HKLM\SOFTWARE\Wow6432Node” of the registry as the SOFTWARE tree unless you specify “x64 registry” or “native registry”.
Side thought - This should be interesting if BigFix goes native 64bit - I wonder how they will handle the agent then seeing the registry from the exact opposite point of view???
it lives at HKEY_LOCAL_MACHINE\SOFTWARE\Novell\NetWareWorkstation\CurrentVersion
please can you expand on "Also, remember that BigFix is a 32bit app and so it “sees” the 32bit section “HKLM\SOFTWARE\Wow6432Node” of the registry as the SOFTWARE tree unless you specify “x64 registry” or “native registry”.
if (exists value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\NetWareWorkstation\CurrentVersion” of native registry) then value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\NetWareWorkstation\CurrentVersion” of native registry as string else if (exists value “ProductName” of Keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Client\Version” of native registry) then Value “ProductName” of keys “HKEY_LOCAL_MACHINE\SOFTWARE\Novell\Client\Version” of native registry as string else “Unknown”
