Restart not Restarting

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(imported topic written by SystemAdmin)

I have created a baseline that includes 5 steps.

Step 3 is the default Restart Computer task.

When I execute the baseline, the targeted system does not restart. Instead, steps 4 and 5 attempt to execute - failing, or not being relevant because the restart did not occur. Once all steps are complete, the action says the target is pending restart.

I was able to force restarts by including “restart 180” at the end of step 2, but in some cases the second task is not relevant. Am I missing something? Do I need to create a custom restart task?

Any help is greatly appreciated.

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(imported comment written by BenKus)

Hey Mike,

I think the satandard “Restart Computer” task will only be relevant if the computer needs a restart (as determined by http://support.bigfix.com/cgi-bin/kbdirect.pl?id=396) so it might be getting skipped…

You should make a custom Task with the “restart 180” action and a relevance of “True” and include it in your Baseline at the appropriate place.

Ben

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(imported comment written by SystemAdmin)

The custom task did the trick. We’ve used the Restart Computers task in the past (stand-alone, not as part of a baseline), and it’s worked as expected. Did we just get lucky, with most of our clients already requiring a restart?

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(imported comment written by BenKus)

Usually if there is a reason for a restart, our Fixlet will detect it… so it is usually OK… it sounds like your particular situation needed a restart that was hard to detect…

Ben