Hi. I´m having some problem with this Task. Some of my computers have been updating the client and some get stuck on this task. The protection status is Unmanaged for these computers. I think that they fail the Upgrade Endpoint Task.
I tried to reinstall but have the same problem…
Any help?
Here is the Diagnostic log:
======= Computer Information ===========
======= General BES Client Information ===========
======= Other Installed Apps ===========
======= Masthead parameters ===========
======= Checking Global Options ===========
======= File Version checks ===========
======= Client Settings ===========
======= Other Settings ===========
======= BESClient Upgrades ===========
======= Relay Information ===========
======= Network Tests ===========
======= Administrators ===========
======= Actionsite ===========
======= Fixlet sites ===========
======= Universal Properties ===========
Computer Name
Q:computer name
A: OVF-BÆRBAR64
I: string
OS
Q:operating system
A: Win10 10.0.14393.726 (1607)
I: operating system
CPU
Q:if ( exists true whose (if true then exists main processor else false ) ) then ((significant digits 2 of (speed of main processor / mhz)) as string & " MHz " & family name of main processor as string) else ""
A: 2600 MHz Core i5-3230M
I: string
Last Report Time
Q:apparent registration server time as universal string
A: Tue, 07 Mar 2017 12:04:03 +0000
I: string
Locked
Q:if (lock string of action lock state is “Yes”) then “Yes” else "No"
A: No
I: string
Lock Expiration
Q:action lock state as string
A:
I: string
BES Relay Selection Method
Q:if (exists setting “__RelaySelect_Automatic” of client and value of setting “__RelaySelect_Automatic” of client is “1”) then “Automatic” else "Manual"
A: Manual
I: string
Relay
Q:if ((it does not contain “127.0.0.1” and it does not contain “::1”) of name of registration server) then (name of registration server) else if (exists setting “_BESRelay_PostResults_ParentRelayURL” of client and exists value of setting “_BESRelay_PostResults_ParentRelayURL” of client as string) then (preceding text of first “/” of (following text of first “//” of (value of setting “_BESRelay_PostResults_ParentRelayURL” of client))) else "BES Root Server"
A: tivoli.ovf.no:52311
I: string
Distance to BES Relay
Q:if exists selected server then if upper bound of distance of selected server = 255 then error “unknown” else upper bound of distance of selected server else error "n/a"
E: User-defined error: unknown
I: integer
BES Relay Service Installed
Q:if exists relay service then "Yes - " & state of service “BESRelay” else if exists main gather service then “BES Root Server” else ""
A:
I: string
Relay Name of Client
Q:if exists value of settings “_BESClient_Relay_NameOverride” of client then value of setting “_BESClient_Relay_NameOverride” of client else if (exists true whose ( if true then exists dns name else false ) ) then dns name else ""
A: ovf-bærbar64
I: string
DNS Name
Q:if ( exists true whose (if true then exists dns name else false) ) then dns name else ""
A: ovf-bærbar64
I: string
Active Directory Path
Q:if exists value of settings “_BESClient_ActiveDirectoryPathOverride” of client then value of setting “_BESClient_ActiveDirectoryPathOverride” of client else if exists true whose (if true then exists distinguished name of local computer of active directory else false) then distinguished name of local computer of active directory else ""
A:
I: string
Client Administrators
Q:names of administrators of client
A:
I: string
Client Settings
Q:settings whose (exists value of it and name of it does not start with “__Group” and name of it is not “_BESRelay_Comm_KeyExchangePassword” and name of it is not “_BESRelay_Comm_OneTimeKeyExchangePasswords” ) of client
A:
A: PowerManagement_AvgWorkday=9
A: PowerManagement_CAID=1
A: PowerManagement_CO2Multiplier=1.4
A: PowerManagement_ComputerActiveUsageWatts=25
A: PowerManagement_ComputerStandbyUsageWatts=2
A: PowerManagement_CostAssumptionName=Default
A: PowerManagement_CostMultiplier=0.08
A: PowerManagement_HAID=1
A: PowerManagement_HardwareAssumptionName=Laptop%2520Default
A: PowerManagement_MonitorActiveUsageWatts=5
A: PowerManagement_MonitorStandbyUsageWatts=0.5
A: PowerManagement_PowerTrackingEnabled=1
A: PowerManagement_ScenarioValues=Minimal%252cNever%252c01%253a00%253bModerate%252c00%253a60%252c00%253a30%253bAggressive%252c00%253a30%252c00%253a10
A: _BESClient_Comm_WakeOnLanForwardingEnable=1
A: _BESClient_ComputerType=Laptop
A: _BESClient_LastShutdown_Reason=Service%2520manager%2520shutdown%2520request
A: _BESClient_PowerHistory_EnablePowerHistory=1
A: _BESClient_Resource_SleepIdle=480
A: _BESClient_Resource_StartupNormalSpeed=0
A: _BESClient_Resource_WorkIdle=10
A: _BESClient_Upgrade_UTF8Settings=1
A: _BESClient_UploadManager_BufferDirectory=C%253a%255cProgram%2520Files%2520%2528x86%2529%255cBigFix%2520Enterprise%255cBES%2520Client%255c__BESData%255c__Global%255cUpload
A: _BESClient_UsageManager_EnableAppUsage=1
A: _BESClient_UsageManager_EnableAppUsageSummary=1
A: _BESClient_UsageManager_EnableAppUsageSummaryApps=%252b%253abesclient.exe%253a
A: _BESClient_UsageManager_OperatorApps=%253amasterops%253bbesclient.exe%253a
A: _BESClient_UsageManager_PowerTrackingStartDate=Tue%252c%252007%2520Mar%25202017%252011%253a34%253a52%2520%252b0100
A: __LockState=false
A: __Relay_Control_RootServer=http%253a%252f%252ftivoli.ovf.no%253a52311%252fcgi-bin%252fbfgather.exe%252factionsite
A: __Relay_Control_Server1=http%253a%252f%252ftivoli.ovf.no%253a52311
A: __Relay_Control_Server2=
I: setting
IP Address
Q:if ( exists true whose (if true then ( exists ip interfaces of network) else false) ) then addresses whose (it as string != “0.0.0.0”) of ip interfaces whose (not loopback of it) of network as string else nothing
A:
A: 10.1.4.63
I: string
IPv6 Address
Q:if (exists property “ipv6 interfaces” and exists network) then addresses of ipv6 interfaces of adapters whose (up of it and not loopback of it) of network as string else ""
A:
A: fe80:0:0:0:7cd2:7c5:e632:13f2
I: string
Subscribed Sites
Q:urls of sites whose (name of it does not start with “opsite”)
A:
A: http://sync.bigfix.com/cgi-bin/bfgather/advancedpatching
A: http://sync.bigfix.com/cgi-bin/bfgather/assetdiscovery
A: http://sync.bigfix.com/cgi-bin/bfgather/besinventory
A: http://sync.bigfix.com/cgi-bin/bfgather/bessupport
A: http://sync.bigfix.com/cgi-bin/bfgather/bigfixlabs
A: http://sync.bigfix.com/cgi-bin/bfgather/clientmgrtcm
A: http://sync.bigfix.com/cgi-bin/bfgather/clientmanagerfortpmfosd
A: http://sync.bigfix.com/cgi-bin/bfgather/bessecurity
A: http://sync.bigfix.com/cgi-bin/bfgather/ibmlicensereporting
A: http://sync.bigfix.com/cgi-bin/bfgather/osdeployment
A: http://sync.bigfix.com/cgi-bin/bfgather/windowspatchesnorwegian
A: http://sync.bigfix.com/cgi-bin/bfgather/patchingsupport
A: http://sync.bigfix.com/cgi-bin/bfgather/powermanagement
A: http://sync.bigfix.com/cgi-bin/bfgather/softwaredistribution
A: http://sync.bigfix.com/cgi-bin/bfgather/trendfirewall
A: http://sync.bigfix.com/cgi-bin/bfgather/trendcpm
A: http://sync.bigfix.com/cgi-bin/bfgather/trendreporting
A: http://sync.bigfix.com/cgi-bin/bfgather/updateswindowsapps
A: http://tivoli.ovf.no:52311/cgi-bin/bfgather.exe/actionsite
A: http://tivoli.ovf.no:52311/cgi-bin/bfgather.exe/mailboxsite12938599
I: string
BES Root Server
Q:if exists true whose (if true then exists root server else false) then host name of root server & " (" & id of root server as string & “)” else""
A: tivoli.ovf.no (0)
I: string
License Type
Q:( if ( it starts with “win” ) then ( if ( it contains “mobile” or product type of operating system is nt workstation product type ) then “Workstation” else “Windows Server” ) else if ( it starts with “mac os x” ) then ( if ( it contains “server” ) then “Non-Windows Server” else “Workstation” ) else if ( it contains “linux” or it contains “aix” or it contains “sun” or it contains “hp-ux” or it contains “esx” ) then “Non-Windows Server” else “Unknown” ) of ( name of operating system as lowercase )
A: Workstation
I: string
Agent Type
Q:if exists true whose (if true then in proxy agent context else false) then "Proxy - " & data source else "Native"
A: Native
I: string
Device Type
Q:if (exists true whose(if true then exists device type else false ))then device type else(if (exists value of settings “_BESClient_DeviceTypeOverride” of client)then (value of setting “_BESClient_DeviceTypeOverride” of client)else(if(it starts with “Mac OS X”)then(if(it contains “Server”)then “Server” else (if(((exists key whose(it as string as lowercase contains “battery”) of entries of dictionaries of nodes of it) OR (exists node “AppleACPIPlatformExpert/SMB0/AppleECSMBusController/AppleSmartBatteryManager” of service plane of iokit registry)of it)of service plane of iokit registry)then “Laptop” else “Desktop”))else(if (it starts with “Win”)then (if (it as lowercase contains “mobile”)then “Mobile” else(if (exists key “HKEY_LOCAL_MACHINE\HARDWARE\Description\System\BIOS” whose (value “SystemManufacturer” of it as string as lowercase contains “vmware”) of registry)then “Server” else(if (nt workstation product type != product type of operating system)then “Server” else(if (exists active device whose (class of it as lowercase = “battery” AND service key value name of it as lowercase = “cmbatt” AND (description of it as lowercase contains “microsoft acpi” OR description of it as lowercase contains “acpi microsoft”)))then “Laptop” else “Desktop”))))else(if (it contains “Linux” OR it contains “AIX” OR it contains “Sun” OR it contains “HP-UX” OR it contains “VMware”) then (“Server”) else(if((it contains “ios” OR it contains “android” OR it contains “ipad” OR it contains “iphone” OR it contains “ipod” OR it contains “smartphone” OR it contains “msft-” OR it contains “nokia” OR it contains “palm” OR it contains “pocketpc” OR it contains “htc”)of(it as lowercase)) then “Mobile” else “Unknown”)))))of name of operating system
A: Laptop
I: string
Agent Version
Q:if exists true whose (if true then in proxy agent context else false) then version of proxy agent else version of client
A: 9.5.4.38
I: version
ID
Q:computer id
A: 12938599
I: integer
User Name
Q:if exists true whose (if true then exists logged on user else false) then names of logged on users else if exists current user then name of current user else ""
A:
A: Ovf
I: string
RAM
Q:if (exists true whose (if true then exists ram else false)) then (if (it > 128) then ( ((it / 32) * 32) + (if (it mod 32 > 16) then 32 else 0) ) else it) of (size of ram / (1024*1024)) as string & " MB" else ""
A: 7776 MB
I: string
Free Space on System Drive
Q:if (exists true whose (if true then exists drive of system folder else false)) then ((free space of drive of system folder)/(1024 * 1024)) as string & " MB" else ""
A: 196434 MB
I: string
Total Size of System Drive
Q:if (exists true whose (if true then exists drive of system folder else false)) then ((total space of drive of system folder)/(1024 * 1024)) as string & " MB" else ""
A: 243626 MB
I: string
BIOS
Q:if ( exists true whose ( if true then exists bios else false ) ) then bios as string else "<n/a>"
A: 09/22/16
I: string
Subnet Address
Q:if (exists true whose (if true then exists subnet addresses of ip interfaces of network else false)) then (subnet addresses whose (it as string != “0.0.0.0”) of ip interfaces whose (loopback of it = false) of network) else nothing
A:
A: 10.1.4.0
I: ipv4 address
Computer Type
Q:if ((version of client < “8.0”) or (if (windows of operating system) then (platform id of operating system = 3) else false) or (if (version of client >= “8.2.1078.0”) then in proxy agent context else false)) then “N/A” else (if exists true whose (if true then( (((item 0 of it contains “VMware”) or ((item 0 of it contains “Microsoft”) and not (item 1 of it as lowercase contains “surface”)) or (item 0 of it contains “Xen”)) of ((value “manufacturer” of it as string, value “product_name” of it as string) of structure “system_information” of smbios))) else false) then “Virtual” else “Physical”)
A: Physical
I: string
_BESClient_UsageManager_EnableAppUsage
Q:if exist values of settings “_BESClient_UsageManager_EnableAppUsage” of client then value of setting “_BESClient_UsageManager_EnableAppUsage” of client else error "not set"
A: 1
I: string
_BESClient_UsageManager_EnableAppUsageSummary
Q:if exist values of settings “_BESClient_UsageManager_EnableAppUsageSummary” of client then value of setting “_BESClient_UsageManager_EnableAppUsageSummary” of client else error "not set"
A: 1
I: string
_BESClient_UsageManager_EnableAppUsageSummaryApps
Q:if exist values of settings “_BESClient_UsageManager_EnableAppUsageSummaryApps” of client then (if (value of setting “_BESClient_UsageManager_EnableAppUsageSummaryApps” of client as lowercase contains “-:noapp:”) then “All Applications” else (value of setting “_BESClient_UsageManager_EnableAppUsageSummaryApps” of client)) else error "not set"
A: +:besclient.exe:
I: string
_BESClient_UsageManager_OperatorApps
Q:if exist values of settings “_BESClient_UsageManager_OperatorApps” of client then value of setting “_BESClient_UsageManager_OperatorApps” of client else error "not set"
A: :masterops;besclient.exe:
I: string
OVF
Q:if exist values of settings “OVF” of client then value of setting “OVF” of client else error "not set"
E: User-defined error: not set
I: string
Remote Desktop Enabled
Evaluation Period: 00:00:00
Q:(name of operating system as lowercase starts with “win”) AND ((name of operating system = “Win2000” AND (value “TSEnabled” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 1)) OR (exists values “fDenyTSConnections” of keys “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry AND (value “fDenyTSConnections” of key “HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server” of registry = 0)))
A: False
I: boolean
Location
Q:if exist values of settings “Location” of client then value of setting “Location” of client else error "not set"
E: User-defined error: not set
I: string
— WARNING: Analysis reference failed to parse: C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\IBM License Reporting\Analyses.fxf
— WARNING: Analysis reference failed to parse: C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\OS Deployment\Analyses.fxf
======= Log Analysis ===========
1 log files (1 .log files / 0 .bkg files)
Site Events
Communication error summaries for all logs:
Winsock Errors
HTTP Errors
======= Permissions Issues ===========
======= Relay Selection ===========
======= Recently modified Files ===========
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData__Global\measure.log
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData__Global\measure.log
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData__Global\PowerHistory.db
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData__Global\PowerHistory.db
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData__Global\UsageData\BESClient.exe.stat
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData__Global\UsageData\BESClient.exe.stat
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\SiteData.db-wal
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\SiteData.db-wal
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Inventory and License__Local__PropertyList_33
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BigFix Labs__Local__PropertyList_7
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\Patching Support__Local__PropertyList_451
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\Software Distribution__Local__PropertyList_11
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Inventory and License__Local__PropertyList_19
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData__Global\ReportSequenceData
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Support__Local__PropertyList_2293
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BigFix Labs__Local__PropertyList_6000
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\BES Support__Local__PropertyList_218
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\Power Management__Local__PropertyList_45
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Support__Local__PropertyList_205
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\BES Inventory and License__Local__PropertyList_21
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\actionsite__Local__PropertyList_225
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\BES Inventory and License__Local__PropertyList_33
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Support__Local__PropertyList_840
C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\BES Inventory and License__Local__PropertyList_22
C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\BES Support__Local__PropertyList_212
======= Summary of All Warnings ===========
WARNING: Can’t open file: C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\mailboxsite__Local\FileList
WARNING: Can’t open C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\mailboxsite__Local\FileList – Looks like this site (mailboxsite) has never been gathered
WARNING: Analysis reference failed to parse: C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\IBM License Reporting\Analyses.fxf
WARNING: Analysis reference failed to parse: C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\OS Deployment\Analyses.fxf
======= Saving Diagnostics Data ===========
Exporting HKLM\Software\BigFix\EnterpriseClient to “E:\Tivoli Ny\BESClientDiagnostics_ovfbrbar64_2017-3-7\besclientregistry.reg”
Compressing BESData folder to “E:\Tivoli Ny\BESClientDiagnostics_ovfbrbar64_2017-3-7\BESData.zip”…
SiteDataReader.exe not found in current directory, skipping sitedata collection.
ParseRelaysDotDat.exe not found in current directory, skipping Relays.dat collection.