Remove itm5 agent and Remove user group

i want to remove itm5 agent through fixlet i created but one thing i have to add, removing groups please help me to create fixlet for removing groups

Can you explain removing groups? Is that removing the device you are taking action on from a group?



Flowing steps are requirments to remove itm framework.

  1. From the “Start” menu, select “Run…”.
  2. Enter “regedt” in the “Open:” field.
  3. Select “OK” to display the Registry Editor dialog.
  4. Remove the following directories in the Registry Editor dialog:
    a. HKEY_CURRENT_USER\Software\Tivoli
    c. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Service\oserv and \TRIP (if you want to remove TRIP)
    d. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Service\oserv and \TRIP (if you want to remove TRIP)
    e. HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Service\oserv and \TRIP (if you want to remove TRIP)
    f. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Service\oserv and \TRIP (if you want to remove TRIP)
  5. Remove the following TME installation directories:
    a. “\Tivoli” (where ever it is located on your hard drive)
    b. “\Winnt\system32\drivers\etc\Tivoli”
  6. From the “Start” menu, select “Programs”.
  7. Select “Administrative Tools” .
  8. Select “User Manager” to open the “User Manager” dialog.
  9. Remove the following user and group:
    a. tmersrvd (user)
    b. Tivoli_Admin_Privileges (group)

up to 9a) i created fixlet and tested in QNA too …successfulyy executed.
my question is i want fixlet or command to remove Tivoli_Admin_Privileges (group)

if you have command also give me by using “wait” before that command i will create fixlet…
thanks for the reply.

Try to add

Dos net localgroup /delete

To your action script.

1 Like

Is there an uninstaller? Seems like you should run an uninstaller first, and then do any cleanup after only if needed.


True dat @jgstew.


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agree with @jgo and @jgstew!


i didn’t got you where i have to run un-installer can you elaborate please.i have to un install itm5 agent through fixlet.
you mean before un installing agent can we have a fixlet to run uninsatller .

can you please help me step by step.

There should be an uninstaller for this program, and you can run the uninstaller through a fixlet.

You shouldn’t uninstall a program through BigFix by deleting all traces of it manually. You should always start by running the uninstaller on the command line through BigFix.

Is there documentation on how to uninstall the itm5 agent from the command line?

Being able to do this through BigFix typically has more to do with figuring out how to do it on the command line in general and less about how to do it through BigFix.

I don’t know much about the itm5 agent, so I’d need to see some documentation, or you could provide the uninstallstring and binary.

Link to uninstall instructions for ITM, not sure if this is the right version of ITM.!/SSTFXA_6.3.0/

Also a link to creating a silent install/uninstall file on Windows.!/SSTFXA_6.3.0/

Does any of this seem like the product you are uninstalling?

That is to uninstall ITM6. ITM5 was a completely different product.

It really is not pretty.