Remote control server installer task is failing

[stevef68]

I am trying to setup the remote control server using the server installer task and it is failing with an exit code 31. It seems to run fine until the last step of removing the \rc directory. Any ideas?

Completed
delete __createfile

Completed
createfile until __ENDCREATE

Completed
INSTALLER_UI=SILENT

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AdvancedWeb=NO

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DATABASE_CHOICE=DERBY

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DB2_DATABASE_CREATE_ON=

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DB2_DATABASE_NAME=TRCDB

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DB2_DROP_DATABASE=NO

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DB2_JDBC_DRIVERS_PATH=

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DB2_LIB_DIRECTORY=

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DB2_LOCAL=NO

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DB2_PASSWORD=db2pass

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DB2_PORT=50000

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DB2_PROFILE_PATH=

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DB2_SERVER_ADDRESS=127.0.0.1

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DB2_USERID=db2admin

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DERBY_DB_NAME=TRCDB

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FIPS_ON=NO

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MSSQL_DATABASE_CREATE_DIR=\\rc

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MSSQL_DATABASE_NAME=TRCDB

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MSSQL_DROP_DATABASE=NO

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MSSQL_JDBC_DRIVER=

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MSSQL_LOCAL=NO

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MSSQL_PASSWORD=sa

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MSSQL_PORT=1433

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MSSQL_SERVER_ADDRESS=127.0.0.1

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MSSQL_USERID=sa

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OperatingSystem=Windows

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ORA_DATABASE_NAME=TRCDB

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ORA_JDBC_DRIVER=

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ORA_PASSWORD=sys

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ORA_PORT=1521

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ORA_SERVER_ADDRESS=127.0.0.1

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ORA_USERID=sys

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SP800131A_ON=NO

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USER_INSTALL_DIR=S:\\Program 
Files\\IBM\\Tivoli\\TRC\\server

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WAS_ADMIN_PORT=

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WAS_ADMIN_SSL_PORT=

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WAS_IPC_CONNECTOR_PORT=

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WAS_RMI_PORT=

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WAS_SOAP_PORT=

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WEBSITE_ADDRESS=localhost

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WEBSITE_ADMIN_EMAIL=admin@

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WEBSITE_HTTPPORT=80

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WEBSITE_HTTPSPORT=443

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WEBSITE_SUBDIR=trc

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WEBSITE_TARGET_DEFAULT_HTTP_OR_HTTPS=1

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WizDownload_Location=

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__ENDCREATE

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copy __createfile __Download\TRC.properties

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prefetch TRC_win.bfa sha1:94f5021b0f89f91b4b7cebbaa80adbd262fb4042 
size:675583966 http://software.bigfix.com/download/TRC/912_0020/TRC_win_0020.bfa 
sha256:08ed43728a6d9ce1d30f5fbbe78cb3885cd176380b52367385130ec6c9675957

Completed
dos mkdir \rc

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extract TRC_win.bfa

Completed
waithidden __Download\TRC.exe

Failed
continue if {exit code of action = 0}


dos rmdir \rc


delete __createfile

[jgstew]

@stevef68

waithidden __Download\TRC.exe

Failed
continue if {exit code of action = 0}

It is failing at the waithidden __Download\TRC.exe step because the exit code is not 0 when checked by the following line.

[stevef68]

So the big question is how do I fix it since its a default Bigfix action?

[jgstew]

I don’t use TRC personally. I would recommend opening a PMR with IBM.

How to ask for product help: PMRs, RFEs, and more

RFE = Request For Enhancement PMR = Problem Management Record. Also known as a Service Request (SR). The terms are interchangeable This is the general approach I would recommend: Create a forum post here as you start your investigation and gather data so that others are aware of the issue. Post links to any relevant documentation you are using to investigate / try to work around the issue. This will also give others an oportunity to add to the discussion and suggest fixes, particularly if t…

[chris]

Hi Steve,

Did you raise a PMR with IBM for this issue?

With kind regards,
Chris

[stevef68]

I downloaded the manual installer from Passport Advantage and now have it installed. Just trying to figure out how to configure it now.