(imported topic written by brannonb91)
We are “un”-doing things that have been done in the past in order to use Windows Remote Assistance. Still having problems. I cannot stress the importance of this for us as we have hundreds of customers but only a handful of staff. We’ve created a Baseline and everything in there is running fine and working.
RemoteAssistance.htm is copied to the correct location
All Services needed are Started and Set to Automatic
File & Print Sharing is Enabled
RDP and Remote Assistance is Enabled and showing the correct helpers
All of this has been verified.
No matter what we’ve done to the machine, I continue to get this:
“The Remote Server Machine does not exist or is Unavailable”
Can someone please give me some insight? I swear everything is working as it should be according to all web posts regarding this subject.
Thanks so Much
Brigetta