Redhat patch download error

Usage and Config Patch
1

Hi , i have configured the download plug-in for RHEL but still not able to download patches for redhat and getting below error message.

Can you please let me know how to see the logs and troubleshoot this.

RedHatProtocol://libnl-1.1-12.el6_0.1.x86_64.rpm
Failed
[-]
[+] Download error: "The download plugin exited unexpectedly"
Download requested by client:
URL: RedHatProtocol://libnl-1.1-12.el6_0.1.x86_64.rpm
Hash: (sha1)8d9de80bfa66b611864304aabd4836b2c2afd4c7
Size: 123,340 bytes
Next retry: 4 minutes. Retry now

2

What does the download plugin log show? If you have access to the desktop of the Bigfix server (I’m assuming a Windows server here), look under “Program Files (x86)\Bigfix Enterprise\BES Server\DownloadPlugins\RedHatProtocol\logs”. There will be a separate log for each attempt of the download plugin to try and download content.

3

It is saying failed to login , but i can login on RHN site with same user id and password.

do i need to configure plugin on the server where i install Bigfix console or Bigfix application server?

[Tue Jun 21 11:20:51 2016] ERROR: FATAL Failed to log in to vendor’s site: Failed after 6 tries. RHN may be down

4

I’m having the same issue on two different systems this morning. My suspicion is that Red Hat made a change today related to how content is accessed, and our download plugin needs to be updated. I’m trying to verify that now.

5

We’re having the same issue. It seems to have started yesterday.

6

It looks like there is an issue with our RedHat plugin right now (RedHat has most likely changed their site). Issue has been escalated to Dev to update it. Expect turnaround time within approximately 12 to 24 hours (maybe longer but not likely). Look for release of new Patching Support site version when release happens.

7

New RHEL download plugin released.

RHEL Download Plug-in, version 2.8.8.0
Patching Support, version 575

1 Like
8

You are awesome , it is fixed now after update to 2.8.8

9
1 Like
10

Yes , it is working on the version 9.2.5 , thanks for your help.

11

Hi All,

I am getting the same error and my redhat plugin is up to date .PFB logs…Kindly suggest.

[Tue Dec 13 15:12:19 2016] BigFix RedHat Download Plugin v2.8.11
[Tue Dec 13 15:12:19 2016] Please make sure you have the latest version of this utility.
[Tue Dec 13 15:12:19 2016] Using proxy
[Tue Dec 13 15:12:19 2016] Running plugin with DLoad::LWPUAIface
[Tue Dec 13 15:12:19 2016] Logging in to Red Hat…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] Logging in to Red Hat (try 2)…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] Logging in to Red Hat (try 3)…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] Logging in to Red Hat (try 4)…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] Logging in to Red Hat (try 5)…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] Logging in to Red Hat (try 6)…
[Tue Dec 13 15:12:20 2016] ERROR: Login failed at set cookie (https://sso.redhat.com).
[Tue Dec 13 15:12:20 2016] ERROR: FATAL Failed to log in to vendor’s site: Failed after 6 tries. RHN may be down