Reboots not handled within v8.0 Baselines

Usage and Config Platform
1

(imported topic written by SystemAdmin)

Apparently baseline behavior was modified in v8.0 so that a reboot mid-baseline action is interpreted by the agent as “Action aborted before completion”. Upon boot up, the v8 agent abandons the rest of the items in the baseline and flags them as Not Relevant.

This is a substantial change from 7.x and earlier where the agent would simply pick up where it left off. It would continue the remaining items in the baseline until they were complete.

This creates significant problems as we have several important baselines that have as many as three reboots within them! Is there a way to fix v8.0 agents so reboots aren’t interpreted as an “aborted” status?

Sanitized snip of v8.0 agent log listing baseline action status as “aborted”:

At 14:26:58 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded (fixlet 59366)

At 14:28:42 -0500 -

Report posted successfully.

At 14:29:44 -0500 -

ShutdownListener

At 14:29:45 -0500 -

Aborting report prior to post (shutdown in progress).

At 14:29:53 -0500 -

ActionLogMessage: (action 59361 ) ending group action (aborted)

At 14:29:53 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command failed (Action aborted before completion) (fixlet 59366)

At 14:29:53 -0500 -

ActionLogMessage: (action 59366 ) ending sub action

ActionLogMessage: (action 59361 ) ending group action (aborted)

At 14:29:55 -0500 -

Client shutdown (Service manager shutdown request)

At 14:31:54 -0500 -

Starting client version 8.0.627.0

At 14:33:41 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - (fixlet:59366)

Not Relevant - (fixlet:59361)

At 14:33:42 -0500 -

User interface process started for user ‘’

At 14:33:47 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - <custom task 2> (fixlet:59367)

At 14:35:07 -0500 -

Report posted successfully.

Here is a sample of a successful reboot within a baseline in 7.2:

At 16:42:25 -0500 -

Gather merging new file C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Multiple Action Group 00-89893.fxf

At 16:42:25 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Successful Synchronization with FixSite (version 131686) - ‘http://:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://:52311/cgi-bin/bfgather.exe/actionsite’

At 16:42:27 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Relevant - (fixlet:89893)

Relevant - Task A (fixlet:89894)

Relevant - Task B (fixlet:89895)

Relevant - Task C (fixlet:89896)

At 16:42:27 -0500 -

ActionLogMessage: (action 89893 ) Action signature verified

ActionLogMessage: (action 89893 ) starting group action

ActionLogMessage: (action 89894 ) starting sub action

At 16:42:29 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded dos echo Task A > c:\temp\bl.log (fixlet 89894)

At 16:42:30 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded dos echo %time% >> c:\temp\bl.log (fixlet 89894)

At 16:42:30 -0500 -

ActionLogMessage: (action 89894 ) ending sub action

At 16:42:30 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - Task A (fixlet:89894)

At 16:42:33 -0500 -

Report posted successfully.

At 16:42:34 -0500 -

ActionLogMessage: (action 89895 ) starting sub action

At 16:42:36 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded dos echo Task B >> c:\temp\bl.log (fixlet 89895)

At 16:42:37 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded dos echo %time% >> c:\temp\bl.log (fixlet 89895)

Command succeeded action requires restart (fixlet 89895)

Command succeeded (Pending login set) action requires login (fixlet 89895)

At 16:42:38 -0500 -

ActionLogMessage: (action 89895 ) ending sub action

At 16:42:38 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - Task B (fixlet:89895)

At 16:45:31 -0500 -

Client shutdown (Service manager shutdown request)

At 16:47:16 -0500 -

Starting client version 7.2.5.22

At 16:47:53 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Action 00-76814.fxf

At 16:47:54 -0500 -

ActionLogMessage: (action 89893 ) Action signature verified

ActionLogMessage: (action 89896 ) starting sub action

At 16:47:56 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation::FinishDataLoop side line file C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Fixlet 00-76625.fxf

At 16:47:57 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not paused pause while False (fixlet 89896)

At 16:47:58 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Command succeeded dos echo Task C >> c:\temp\bl.log (fixlet 89896)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Action 00-75989.fxf

At 16:47:59 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Action 00-75533.fxf

Command succeeded dos echo %time% >> c:\temp\bl.log (fixlet 89896)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Action 00-75382.fxf

At 16:48:00 -0500 -

ActionLogMessage: (action 89896 ) ending sub action

At 16:48:00 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - Task C (fixlet:89896)

At 16:48:01 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

BackgroundAdviceEvaluation SkipMessageFile optimization of C:\Program Files\BigFix Enterprise\Enterprise Client__BESData\actionsite\Action 00-75381.fxf

At 16:48:02 -0500 -

ActionLogMessage: (action 89893 ) ending group action (completed)

At 16:48:03 -0500 - actionsite (http://:52311/cgi-bin/bfgather.exe/actionsite)

Not Relevant - (fixlet:89893)

At 16:50:13 -0500 -

Report posted successfully.

2

(imported comment written by SystemAdmin)

Hey Jon, how exactly are you triggering the restart?

3

(imported comment written by SystemAdmin)

In 7.x and prior, it didn’t matter if the reboot in a baseline was called by the actionscript directly or by a DOS command or an msi installer.

8.0 is picky about how the reboot is called. If the restart is called by the native Restart command in actionscript, then the baseline continues after reboot. If the reboot is called by any other means (DOS, msi, etc.), the baseline action is considered to be “aborted”.

I’ve worked around the issue by suppressing the msiexec issued reboots and substituting the “restart” actionscript command.

Please update the revision history web page and admin guide with this information so others are aware of the change.