Thank you all for your help. I’ve been trying for a few days to resolve the issue but didn’t make any progress.
I realized the Encryption needs to be enabled and found this page to generate and enable encryption key on the Linux based BigFix server. Now the BES server reports encryption is in ENABLED state but the error in dashboard persist.
[root@server bin]# ./BESAdmin.sh -reportencryption -status
-rotatekey -privateKeySize=<min|max> [-deploynow=yes | -deploynow=no -outkeypath=] -sitePvkLocation=<path+license.pvk> [ -sitePvkPassword= ]
-disable -sitePvkLocation=<path+license.pvk> [ -sitePvkPassword= ]
Usage: BESAdmin.sh -reportencryption [options]
I also upgraded my BES Server/Console/Client from 9.2.6 to 9.5.6, doesn’t help.
I tried a different version of Flash Player for ActiveX at 11/12/30, on Windows7 and Windows Server 2012, same error. I wish there is a linux based console.
I tried to open the “Fixlet Maker” dashboard right above the “Manage Download Plug-ins” which also runs on Flash, it works without any issue. This led me to believe problem may not relate to Flash Player.
I revisited the “Manage Download Plug-ins” dashboard and realize the Plug-ins windows are minimized by default. I expand it and there is no plugins shown until I clicked on the server name. Then I’ll see just the AIX Plugin listed followed by the dashboard error “An internal error has occurred”.
I try to find any Download Plugin related logs on the BES server but can’t even find the AIX Protocol directory. Seems like the plug-ins is not even downloaded.
[root@server BESServer]# ls -l /var/opt/BESServer/DownloadPlugins
drwx------. 3 root root 61 Jun 26 19:28 SWDProtocol
Opened a PMR but didn’t get any update for a week. This Tivoli stuff is really getting the better of me. Only thing that I haven’t tried is to move BES Server to window platform.