I am experiencing issues with the Adobe Acrobat 8.1.3 Available - Adobe Acrobat 8.1.2 fixlet in the Updates for Windows Applications site. I have actioned this fixlet a few times now against relevant computers. The computers then report back pending restart. I restart the computers and they report back that they are still relevant to the fixlet. I have gone to a few of the machines and verified that version 8.1.3 was now installed. Has anyone else seen this issue?
I too encountered this problem. On my machines it seems to be due to the fact that I have a “Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)” installed and showing in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{6846389C-BAC0-4374-808E-B120F86AF5D7} which causes Relevance 9 to return True.
It seems to be an error perhaps in Relavence 9 not checking for updates. Maybe something like this:
(
exists key
whose
(
value “DisplayName” of it as string contains “Adobe Acrobat”
AND
value “DisplayName” of it as string as lowercase does not contain “update”
AND
value “DisplayVersion” of it as string = “8.1.2”
)
of key “HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall” of registry
)
There may be better syntax but that seems to correct the problem so far. Who knows maybe it is a bug in the Acrobat 8.1.3 install that it does not unintall all 8.1.2 updates ?
I guess it would be better if we got Bigfix to fix the fixlet so all the users could benifit: fixlet ref # 9081007
I am trying to replicate this problem, so far with no luck.
The fixlet comes back fixed after restart, even if adobe is running when the action is run, and I have confirmed that the application is updated correctly.
Any other information you can provide will be very valuable in trying to correct this problem, Particularly any information on the number of computers that come back failed, the OSes or service packs that seem to have this problem the most, and anything that is not “standard” or is unusual among the affected computer would be helpful
We only had 4-5 machines all xp sp3 with that version of acrobat on them. So far the only commonality i could see was the that 8.1.2 security update related to the wording of relavance 9 as mentioned earlier.
Display Name - Adobe Acrobat 8 Standard - English, Français, Deutsch
Display Version - 8.1.3
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Acrobat 8 Standard - English, Français, Deutsch
Display Name - Adobe Acrobat 8.1.3 Standard
Display Version - 8.1.3
I confirmed that all of our machines that have Adobe Acrobat Pro/Standard were patched to version 8.1.3. The relevance is finding the key that is there from the 8.1.2 security update 1
I hope we can get this fixed because our machines appear to be unpatched on reports.
Thanks for your help on this. ggerling and bc are correct, the fixlets relevance would look at the wrong key if a machine has been patched with “Adobe Acrobat and Reader 8.1.2 Security Update 1”.
This problem has been corrected and propagated. Your deployments should be automatically updated within the next 24 hours.