Problem patching Red Hat server

Usage and Config Patch
1

(imported topic written by amelia91)

I’m trying to wrap my head around patching of Linux server and first off is Red Hat servers. I’ve been able to establish that the connection between the BES server and the BES client is functional, I’ve managed to run a few tasks against the Red Hat server. When I try to patch the server it just hangs at Pending Download. In the client log I find this message a few times:

DownloadsAvailable: checking 

for 
'http://bigfix.domain.com:52311/bfmirror/downloads/23189/0' DownloadsAvailable: 

false (action id 23189) At 13:10:12 +0100 - Report posted successfully.

In the BES Console, on the Action summary I see the following information under Download for every patch I’m trying to apply:

RedHatProtocol:
//e2fsprogs-libs-1.39-23.el5.x86_64.rpm Failed Server error: 
"Non-retryable Error: Http_err_BAD_URL" [send retry request to server]

The Red Hat server has a valid Red Hat license, is setup against RHN and I’m able to install packages from RHN. I believe I’ve misunderstood some essential part of patchning Linux server, but I don’t know what. Anyone got an idea or hint for me about what I’m doing wrong?

2

(imported comment written by NoahSalzman)

What version of BigFix? Is your client at the same version as the Server? What version of RedHat? Have you looked at

this document

?

Edit: If you are using version 8, you should review this KB article: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1712

3

(imported comment written by JackCoates91)

Sounds like you haven’t configured your download plugin.

4

(imported comment written by mprince91)

I’m getting started with patching a RHEL5 client, and having the exact same problem as the original post.

I followed the KB article http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1712

and set the subscription for the Site “Patches for RHEL 5” to be “All Computers”, then executed a “Gather”

However, the task “BES Relay/Server: Register Download Plug-in for Red Hat Enterprise Linux” never becomes Relevant for my BES Server.

Nor can I find it even if I select the “Show Non-Relevant Content” button…

Any help would be appreciated.

5

(imported comment written by SystemAdmin)

mprince

I’m getting started with patching a RHEL5 client, and having the exact same problem as the original post.

I followed the KB article http://support.bigfix.com/cgi-bin/kbdirect.pl?id=1712

and set the subscription for the Site “Patches for RHEL 5” to be “All Computers”, then executed a “Gather”

However, the task “BES Relay/Server: Register Download Plug-in for Red Hat Enterprise Linux” never becomes Relevant for my BES Server.

Nor can I find it even if I select the “Show Non-Relevant Content” button…

Any help would be appreciated.

For the Patches for RHEL 3-5 sites, one must be subscribed to the “Linux RPM Patching” site as well (and that’s where the plug-in task is).