We tracked the problem to “extraneous data” in the Upload folder for one computer. Somehow, we ended up with “cit” entries for two different computer ID’s in the same uploads folder, and it was causing the problems with the initial import of data. We uninstalled the scanner from the offending computer and the problem was resolved. Still don’t understand how it happened.
We are actually running 9.2.14 so should already have the fix you mentioned. (I should have mentioned the version of the software we were running.) But then you very much for your input.