Problem encountered when migrated to new VLan/IP

Usage and Config Platform
1

(imported topic written by SystemAdmin)

hi guys. recently we migrated one of our server vlan to another subnet where our bigfix server is located. before the migration everything is doing well on our bigfix server as well as the relay and clients. afterwhich all the clients experience issues on reporting. last report time is updating but patches are not pushing through. what ive noticed is that when i “send refresh to clients” last report time will update but as per checking with the actions i queued especifically patch installation it is not successful.

i also have a server vlans with no network and reporting issues at all. the only difference is that icmp is open. i already tried to update and reinstall clients and relays.

do you think it has something to do with icmp traffic?

NEED HELP!!!

2

(imported comment written by BenKus)

Hi Mark,

ICMP traffic is only used during relay selection and it shouldn’t have any effect on any reporting…

Likely your problem is with traffic “A” (connections from server to relay) or “B” UDP from relay to Client:

http://support.bigfix.com/bes/misc/networktraffic.html

You might want to contact support if you continue to have issues…

Ben

3

(imported comment written by SystemAdmin)

i already check traffic on nodes A and B. i have a vlan that has no problem at all. and the only difference they have is that icmp is open on the good vlan and closed on the vlan which are experiencing that problem.

4

(imported comment written by BenKus)

I suggest you contact support because it sounds like something about the network configuration has a problem (probably not ICMP related)…

Ben

5

(imported comment written by SystemAdmin)

@ Ben - attaching besdiagnostic log excuted on a client station…

======= Computer Information ===========

  • Computername: DPHMKTFSR03

  • DomainController: UNKNOWN

  • Logged in user: quiasm

  • OS is Win2003 - Service Pack 2 (5.2.3790)

  • Computer language (language of kernel32.dll) is: English (United States)

======= General BES Client Information ===========

  • BES Client installed using Setup.exe

  • BES Client version: 7.2.4.60

  • BES Client installed at: “C:\Program Files\BigFix Enterprise\BES Client”

  • BES Client installed at: Tue Jun 30 15:03:35 2009 (localtime)

  • BESClient service status: SERVICE_RUNNING

  • BESClient services user: LocalSystem

  • Service startup type: Automatic

======= Other Installed Apps ===========

======= Masthead parameters ===========

  • BES Server: DPHMKTBIGFIX01.DAKSHPHIL.LOCAL

  • Port: 52311

  • License allocation: 100

  • Expires: 29 Jun 2011 00:00:00 GMT

  • (728 days left until expiration)

  • Serial Number: 10774

  • Actionsite gather frequency: Fifteen Minutes

  • Actionsite requester: rishi.rajpal@in.ibm.com

======= Checking Global Options ===========

  • ComputerID: 10328601

  • LicenseID: 88 (out of 100)

  • Number of registrations: 3

  • Number of submissions to server: 1

======= File Version checks ===========

  • Comparing BESClient.exe and engine.dll… Version match.

  • Comparing BESClient.exe and Core.dll… Version match.

  • Comparing BESClient.exe and Client.dll… Version match.

  • Comparing BESClient.exe and RegExp.dll… Version match.

======= Client Settings ===========

======= Other Settings ===========

  • Setting: “_BESClient_ActionManager_SkipVoluntaryOnForceShutdown” = “1”

  • Setting: “_BESClient_UploadManager_BufferDirectory” = “C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Upload”

  • Setting: “__LockState” = “false”

  • Setting: “__Relay_Control_RootServer” = “http://DPHMKTBIGFIX01.DAKSHPHIL.LOCAL:52311/cgi-bin/bfgather.exe/actionsite” on “Tue, 30 Jun 2009 15:18:28 +0800”

======= BESClient Upgrades ===========

  • The following BES Client upgrades were found (upgrades from Fixlet):

======= Relay Information ===========

  • BES Client using manual relay selection.

  • BES Client does not have a primary relay defined - using BES Server

======= Network Tests ===========

======= Administrators ===========

  • No Non-Master Operators manage this computer (the Administrators Registry key doesn’t exist.

======= Actionsite ===========

  • WARNING: BES Client hasn’t gathered actionsite. It likely can’t connect to BES Server.

  • WARNING: Couldn’t find heartbeat file!

  • WARNING: Can’t open file: C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\FileList

  • Actionsite version: 0

  • Number of action reports in actionsite: 0

  • No pending reports to send in to BES Server

======= Fixlet sites ===========

  • BES Client is subscribed to the following sites:

Sitename - actionsite

  • Number of files - 0

  • Size of Files on Disk - 0 kb

  • WARNING: Can’t open file: C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\FileList

  • Full Site Size - 0 Bytes

  • First Gathered at time: Tue Jun 30 15:03:42 2009

  • WARNING: Can’t open C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\FileList – Looks like this site (actionsite) has never been gathered

  • Last available site version from http://DPHMKTBIGFIX01.DAKSHPHIL.LOCAL:52311/cgi-bin/bfgather.exe/actionsite: 2144

  • WARNING: Version number local Fixlet site (actionsite) is less than the server version. The BES Client does not have the latest data.

======= Universal Properties ===========

======= Log Analysis ===========

  • 1 log files (1 .log files / 0 .bkg files)

  • Summary of log from June 30, 2009 (20090630.log)

Site Events

    • FAILED to Synchronize - 3
    • Failed downloading ’ - 3

Fixlet Events

    • No Log Entries

Commands Received

    • No Log Entries

Registration Attempts

    • Attempts - 3

  • Communication error summaries for all logs:

  • Winsock Errors

actionsite:

    • -10 (err_SOCKET_RECEIVE) - 3

  • HTTP Errors

    • No Log Entries

======= Permissions Issues ===========

  • Permission checks complete.

  • No revocations list found.

======= Relay Selection ===========

  • Not Running Relay selection troubleshooter.

======= Recently modified Files ===========

  • The 25 most recently modified files are:

C:\Program Files\BigFix Enterprise\BES Client__BESData__Global__fullReportNeeded

C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\Logs\20090630.log

C:\Program Files\BigFix Enterprise\BES Client__BESData__Global__resultmp

C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\SiteData

C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\Get__TempUpdateFilename

C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite__Local\FileLNew

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\icon2.ico

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\offer.css

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\JPN.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\bullet.gif

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2_clientui.ico

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2_brandJPN.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\CHS.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2_brandCHS.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2_brandENU.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\enterprise.ico

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2_noselection.html

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\ENU.xlat

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\bodyBg.jpg

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\enterprise.icns

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\fixlet.css

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\sectionHeaderBG.gif

C:\Program Files\BigFix Enterprise\BES Client__BESData__UISession\2\bodyHeaderBg.jpg

C:\Program Files\BigFix Enterprise\BES Client__BESData__Global\ActionHistory.db

C:\Program Files\BigFix Enterprise\BES Client\TriggerClientUI.exe

======= Summary of All Warnings ===========

======= Saving Diagnostics Data ===========

  • Exporting HKLM\Software\BigFix\EnterpriseClient to “C:\Documents and Settings\quiasm\Desktop\BESClientDiagnostics_DPHMKTFSR03_2009-6-30\besclientregistry.reg”

  • Compressing BESData folder to “C:\Documents and Settings\quiasm\Desktop\BESClientDiagnostics_DPHMKTFSR03_2009-6-30\BESData.zip”…

  • SiteDataReader.exe not found in current directory, skipping sitedata collection.

  • ParseRelaysDotDat.exe not found in current directory, skipping Relays.dat collection.