Wondering if anyone has previous experience with removing Polycom CMA Desktop using Bigfix…
Running the uninstall string in quiet mode (even on local PC cmd) doesn’t work, as there is a prompt midway through uninstall to remove call logs yes/no.
Anyone know a way to go around this at all with IEM…
Can’t find anything on the internet about Polycom CMA Desktop silent uninstall, only install…
That link is for install, but if you are using the exe for uninstall I would try something like
CMADesktop.exe /S /v /x /qn
Or
CMADesktop.exe /S /v/x /qn
-jgo
Can you upload a copy of the installer to virustotal and provide the resulting analysis link here?
this will help me determine the installer / uninstaller type
Once you know what the installer is, then it is easier to determine the silent command switches that work with that installer & uninstaller since they are usually the same.
I do have content on BigFix.Me for Polycom CMA Desktop, but it was an old version, and I don’t think I have an uninstaller for it.
Thanks. I have gone over it but nothing seems allow the silent uninstall, as there is always a prompt to keep/remove call log before the uninstall starts.
Q: unique values of (it as string) of values "UninstallString" of keys whose(value "DisplayName" of it as string contains "Polycom CMA Desktop") of keys "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" of (x32 registries; x64 registries)
A: MsiExec.exe /X{9F67C6B4-CDD6-4B20-B866-049D321F3530}%00
T: 7.445 ms
Try using this in the actionscript for uninstalling:
wait msiexec /X{ unique values of names of keys whose(value "DisplayName" of it as string contains "Polycom CMA Desktop") of keys "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" of (x32 registries; x64 registries) } /qn
It seems to uninstall just like any other MSI would, which is not as difficult as it’s installation process would suggest.
I have tried that previously (and just then).
It works for some uninstalls, where as for others they just sit at ‘running’ forever as its waiting for an answer to a Yes/No prompt to Delete the Call Log history.
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Robertmullen! (or any body else…)
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Do you have an update? I am suffering the same thing. Polycom appears unresponsive to me.
I am thinking about using orca to crack open the msi and see what I can find, but if you found a way , I’d really appreciate it!
We contacted Polycom directly who stated that you cannot uninstall certain versions using the system account.
Was quicker for us to just manually uninstall for the 50 users.