Polycom CMA Desktop

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1

Hi guys,

Wondering if anyone has previous experience with removing Polycom CMA Desktop using Bigfix…

Running the uninstall string in quiet mode (even on local PC cmd) doesn’t work, as there is a prompt midway through uninstall to remove call logs yes/no.

Anyone know a way to go around this at all with IEM…

Can’t find anything on the internet about Polycom CMA Desktop silent uninstall, only install…

Thanks,
Rob.

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2

http://www.itninja.com/software/polycom/cma-desktop/5-3193

That link is for install, but if you are using the exe for uninstall I would try something like
CMADesktop.exe /S /v /x /qn
Or
CMADesktop.exe /S /v/x /qn
-jgo

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3

It starts the uninstall but does not work silently using those prompts, still asks the user if they want to uninstall.
/quiet
/suppress
nothing works.

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  • What kind of installer is it?
  • Can you upload a copy of the installer to virustotal and provide the resulting analysis link here?
  • this will help me determine the installer / uninstaller type
  • Once you know what the installer is, then it is easier to determine the silent command switches that work with that installer & uninstaller since they are usually the same.

I do have content on BigFix.Me for Polycom CMA Desktop, but it was an old version, and I don’t think I have an uninstaller for it.

5

Hi,

Thanks for the reply.

Analysis: https://www.virustotal.com/en/file/d9d0f1730a30162c084e5198fa64d002ef59348a756aa6a0c939fa1fd1e7e9b0/analysis/

Thanks. I have gone over it but nothing seems allow the silent uninstall, as there is always a prompt to keep/remove call log before the uninstall starts.

6

This is an InstallShield setup file type. This means you will need to use InstallShield command line options to uninstall most likely.

// Flagged as a potential virus 0 times 
// TrID: InstallShield setup (48.1%) Win32 Executable MS Visual C++ (generic) (34.9%) Win32 Dynamic Link Library (generic) (7.3%) Win32 Executable (generic) (5.0%) Generic Win/DOS Executable (2.2%) 
// ProductName: Polycom CMA Desktop 
// ProductVersion: 5.2.4.29384 
prefetch filename sha1:6224212f1357e96480bafde18596d925452fe624 size:14791832 http://PUT_URL_TO_FILE_HERE sha256:d9d0f1730a30162c084e5198fa64d002ef59348a756aa6a0c939fa1fd1e7e9b0

What is the UninstallString for PolyCom CMA Desktop?

It definitely uses InstallShield to install, but then runs an MSI, but then seems to use Adobe Air, at least for the last version released.

See here: http://helpnet.flexerasoftware.com/installshield19helplib/helplibrary/IHelpSetup_EXECmdLine.htm

####Related:

7

Hi, the uninstall string is: MsiExec.exe /X{9F67C6B4-CDD6-4B20-B866-049D321F3530}

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That is also what I see for the UninstallString: https://bigfix.me/relevance/details/3006163

Q: unique values of (it as string) of values "UninstallString" of keys whose(value "DisplayName" of it as string contains "Polycom CMA Desktop") of keys "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" of (x32 registries; x64 registries)
A: MsiExec.exe /X{9F67C6B4-CDD6-4B20-B866-049D321F3530}%00
T: 7.445 ms
9

Try using this in the actionscript for uninstalling:

wait msiexec /X{ unique values of names of keys whose(value "DisplayName" of it as string contains "Polycom CMA Desktop") of keys "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall" of (x32 registries; x64 registries) } /qn

It seems to uninstall just like any other MSI would, which is not as difficult as it’s installation process would suggest.

10

Hi,

I have tried that previously (and just then).
It works for some uninstalls, where as for others they just sit at ‘running’ forever as its waiting for an answer to a Yes/No prompt to Delete the Call Log history.

Not sure how to get around that part.

We’ve engaged Polycom directly as well.

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11

It might be possible to specify something on the command line, an MSI Property, to tell it to go ahead and delete it automatically.

It might require help from them to do this.

I wonder if you deleted the call log history using BigFix first if that would help.

12

Thank you.
Still doesn’t work.

We are working with Polycom directly now.
Will let you know what I find.

13

_
Robertmullen! (or any body else…)
_
Do you have an update? I am suffering the same thing. Polycom appears unresponsive to me.
I am thinking about using orca to crack open the msi and see what I can find, but if you found a way , I’d really appreciate it!

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14

Here is a post about the same problem: http://www.itninja.com/question/regarding-the-silent-install-of-polycom-cma-desktop-how-do-you-remove-the-appdatadeletion-custom-action-which-is-causing-a-prompt-on-the-uninstall-which-removes-user-data-looking-how-to-control-this-via-a-silent-install-could-this-possibly-be-controlled-a

Might be possible to make an MST to address this.

15

We contacted Polycom directly who stated that you cannot uninstall certain versions using the system account.
Was quicker for us to just manually uninstall for the 50 users.

16

Thank you for the reply.

I figured as much. I hadn’t seen that ITninja post. Much appreciated.

17

I thought so.
I will make the uninstaller interactive /passive to that point and let them choose their fate. :slight_smile: