PollforCommands - GetURL failed

Usage and Config Platform
1

(imported topic written by Joe.Holder91)

Hi,

First post! I’ve started to use the bigfix system set up by Rad Ricka who used to frequent this forum. At present I don’t think I have the UDP port open on a firewall between my bigfix relay and my bigfix client.

While I’m waiting for the firewall group to open the port I’ve experimented with tyring to get the BES Client to poll for actions every 15 minutes.

It did seem to wake up on schedule but then it got an error - GetURL failed.

At 15:10:07 +0000 -

Report posted successfully.

At 15:25:04 +0000 -

PollForCommands: GetURL failed

At 15:25:35 +0000 -

Report posted successfully.

At 15:40:16 +0000 -

PollForCommands: GetURL failed

At 15:45:02 +0000 -

Report posted successfully.

Could you advise which URL and how it is trying to connect?

Many thanks

Joe

2

(imported comment written by BenKus)

Hey Joe,

So Rad is no longer with you guys? Too bad… he was the one who led the charge to make us create these forums (which everyone seems to agree was a great move).

I haven’t actually ever seen this error before, but I assume the agent is failing to contact the relay or the server. You can try the url:

http://:/cgi-bin/bfenterprise/besgathermirrornew.exe

See if the agent can resolve and contact that address… If not, you might want to check the firewall/DNS…

Ben

3

(imported comment written by Joe.Holder91)

Hi Ben,

Thanks for the reply. Yes Rad is now elsewhere but he still helps us out now and then!

I’ve done what you’ve suggested and I got this report back as a response. Is it some misconfiguration of the relay?

Thanks

Joe

Gather Status Report

Failed:

Id: 74 Date: Wed, 21 May 2008 07:47:56 +0000

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite288

Error Message: 74: Gather failed - Error collecting fullsite file for new site version.D:\Program Files\BigFix Enterprise\BES Relay\wwwroot\bfmirror\bfsites\enterprisemirror_74_1

Ready:

Id: 39 Date: Wed, 21 May 2008 02:45:50 +0000 Version: 6

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/CustomSite_BES_Scheduler

Id: 1 Date: Wed, 21 May 2008 02:45:49 +0000 Version: 1701

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/actionsite

Id: 28 Date: Wed, 21 May 2008 02:45:59 +0000 Version: 16

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite100

Id: 9 Date: Wed, 21 May 2008 02:46:02 +0000 Version: 2

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite117

Id: 10 Date: Wed, 21 May 2008 02:46:05 +0000 Version: 24

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite12

Id: 31 Date: Wed, 21 May 2008 02:46:08 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite123

Id: 11 Date: Wed, 21 May 2008 02:46:11 +0000 Version: 53

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite126

Id: 12 Date: Wed, 21 May 2008 02:46:14 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite128

Id: 13 Date: Wed, 21 May 2008 02:46:17 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite131

Id: 14 Date: Wed, 21 May 2008 02:46:20 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite133

Id: 15 Date: Wed, 21 May 2008 02:46:23 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite136

Id: 16 Date: Wed, 21 May 2008 02:46:26 +0000 Version: 14

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite137

Id: 17 Date: Wed, 21 May 2008 02:46:29 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite140

Id: 18 Date: Wed, 21 May 2008 02:46:32 +0000 Version: 2

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite142

Id: 24 Date: Wed, 21 May 2008 02:46:35 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite156

Id: 58 Date: Wed, 21 May 2008 02:46:38 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite159

Id: 25 Date: Wed, 21 May 2008 02:46:41 +0000 Version: 382

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite202

Id: 26 Date: Thu, 01 Jan 1970 00:00:00 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite203

Id: 27 Date: Wed, 21 May 2008 02:46:44 +0000 Version: 3

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite204

Id: 29 Date: Wed, 21 May 2008 02:46:47 +0000 Version: 2

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite211

Id: 30 Date: Wed, 21 May 2008 02:46:50 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite212

Id: 32 Date: Tue, 19 Feb 2008 09:21:16 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite213

Id: 33 Date: Wed, 21 May 2008 02:46:53 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite214

Id: 34 Date: Wed, 21 May 2008 02:46:56 +0000 Version: 15

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite216

Id: 35 Date: Wed, 21 May 2008 02:46:59 +0000 Version: 10

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite217

Id: 36 Date: Wed, 21 May 2008 02:47:02 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite218

Id: 37 Date: Wed, 21 May 2008 02:47:05 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite219

Id: 93 Date: Wed, 21 May 2008 02:47:08 +0000 Version: 1148

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite22

Id: 47 Date: Wed, 21 May 2008 02:47:11 +0000 Version: 22

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite224

Id: 40 Date: Wed, 21 May 2008 02:47:14 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite226

Id: 41 Date: Wed, 21 May 2008 02:47:17 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite227

Id: 42 Date: Wed, 21 May 2008 02:47:20 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite228

Id: 43 Date: Wed, 21 May 2008 02:47:23 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite229

Id: 44 Date: Wed, 21 May 2008 02:47:26 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite230

Id: 45 Date: Wed, 21 May 2008 02:47:29 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite231

Id: 46 Date: Wed, 21 May 2008 02:47:32 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite235

Id: 48 Date: Wed, 21 May 2008 02:47:36 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite241

Id: 49 Date: Wed, 21 May 2008 02:47:39 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite242

Id: 50 Date: Wed, 21 May 2008 02:47:42 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite243

Id: 51 Date: Wed, 21 May 2008 02:47:45 +0000 Version: 9

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite244

Id: 52 Date: Wed, 21 May 2008 02:47:48 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite245

Id: 53 Date: Wed, 21 May 2008 02:47:51 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite266

Id: 54 Date: Wed, 21 May 2008 02:47:54 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite267

Id: 55 Date: Wed, 21 May 2008 02:47:57 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite268

Id: 56 Date: Wed, 21 May 2008 02:48:00 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite269

Id: 57 Date: Wed, 21 May 2008 02:48:03 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite270

Id: 59 Date: Wed, 21 May 2008 02:48:06 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite271

Id: 60 Date: Wed, 21 May 2008 02:48:09 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite272

Id: 61 Date: Wed, 21 May 2008 02:48:12 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite273

Id: 62 Date: Wed, 21 May 2008 02:48:15 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite274

Id: 63 Date: Wed, 21 May 2008 02:48:18 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite275

Id: 64 Date: Wed, 21 May 2008 02:48:21 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite276

Id: 65 Date: Wed, 21 May 2008 02:48:24 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite277

Id: 66 Date: Wed, 21 May 2008 02:48:27 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite278

Id: 67 Date: Wed, 21 May 2008 02:48:30 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite279

Id: 68 Date: Wed, 21 May 2008 02:48:33 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite280

Id: 69 Date: Wed, 21 May 2008 02:48:36 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite281

Id: 71 Date: Wed, 21 May 2008 02:48:39 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite282

Id: 72 Date: Mon, 21 Apr 2008 16:50:16 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite284

Id: 70 Date: Wed, 21 May 2008 02:48:42 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite286

Id: 73 Date: Wed, 21 May 2008 02:48:45 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite287

Id: 75 Date: Wed, 21 May 2008 02:48:51 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite289

Id: 76 Date: Wed, 21 May 2008 02:48:54 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite292

Id: 77 Date: Wed, 07 May 2008 05:18:40 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite293

Id: 91 Date: Wed, 21 May 2008 02:48:57 +0000 Version: 2

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite299

Id: 78 Date: Fri, 25 Apr 2008 12:42:51 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite300

Id: 79 Date: Wed, 21 May 2008 02:49:00 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite302

Id: 80 Date: Wed, 21 May 2008 02:49:03 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite304

Id: 81 Date: Wed, 21 May 2008 02:49:06 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite305

Id: 82 Date: Wed, 21 May 2008 02:49:09 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite306

Id: 83 Date: Wed, 21 May 2008 02:49:12 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite307

Id: 84 Date: Wed, 21 May 2008 02:49:15 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite310

Id: 85 Date: Wed, 21 May 2008 02:49:18 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite311

Id: 86 Date: Wed, 21 May 2008 02:49:21 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite312

Id: 87 Date: Wed, 21 May 2008 02:49:24 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite317

Id: 88 Date: Wed, 21 May 2008 02:49:27 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite322

Id: 89 Date: Wed, 21 May 2008 02:49:30 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite323

Id: 90 Date: Wed, 21 May 2008 02:49:33 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite326

Id: 92 Date: Wed, 14 May 2008 09:41:02 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite327

Id: 94 Date: Wed, 21 May 2008 02:49:36 +0000 Version: 1

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite332

Id: 19 Date: Wed, 21 May 2008 02:49:39 +0000 Version: 4

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite45

Id: 20 Date: Wed, 21 May 2008 02:49:42 +0000 Version: 4

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite50

Id: 21 Date: Wed, 21 May 2008 02:49:45 +0000 Version: 33

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite52

Id: 22 Date: Thu, 07 Feb 2008 18:12:24 +0000 Version: 3

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite80

Id: 23 Date: Wed, 21 May 2008 02:49:48 +0000 Version: 2

Url: http://bes.bigfix.reuint.com:52311/cgi-bin/bfgather.exe/opsite90

Id: 38 Date: Tue, 20 May 2008 21:47:08 +0000 Version: 4

Url: http://custom.bigfix.com/cgi-bin/bfgather/reuterscustom

Id: 2 Date: Tue, 20 May 2008 23:59:05 +0000 Version: 31

Url: http://sync.bigfix.com/cgi-bin/bfgather/assetdiscovery

Id: 5 Date: Tue, 20 May 2008 21:21:51 +0000 Version: 1212

Url: http://sync.bigfix.com/cgi-bin/bfgather/avclient

Id: 3 Date: Tue, 20 May 2008 22:24:34 +0000 Version: 53

Url: http://sync.bigfix.com/cgi-bin/bfgather/besinventory

Id: 6 Date: Wed, 21 May 2008 02:45:53 +0000 Version: 997

Url: http://sync.bigfix.com/cgi-bin/bfgather/bessecurity

Id: 4 Date: Wed, 21 May 2008 02:45:47 +0000 Version: 449

Url: http://sync.bigfix.com/cgi-bin/bfgather/bessupport

Id: 7 Date: Wed, 21 May 2008 02:12:18 +0000 Version: 673

Url: http://sync.bigfix.com/cgi-bin/bfgather/solarispatches

Id: 8 Date: Wed, 21 May 2008 01:04:04 +0000 Version: 55

Url: http://sync.bigfix.com/cgi-bin/bfgather/windowsntpatches

In Process:

4

(imported comment written by Joe.Holder91)

Hi Ben again,

perhaps more helpfully when i do the request

http://132.5.34.9:52311/cgi-bin/bfgather.exe/actionsite

in the browser I get

Error providing site directory.

The requested Fixsite cannot be serviced by this server.

Site configuration file does not exist.

Does this tell us the problem?

Thanks

Joe

5

(imported comment written by jessewk)

Hi Joe,

Just a stab in the dark here but reinstalling the relay might fix the problem.

6

(imported comment written by Joe.Holder91)

Thanks for the suggestion Jesse, it may come to that.

Another thing I noticed - I ran netstat - a on the client machine and port 52311 only came up associated with an i.p. 0.0.0.0 and not in listening state. I wonder if the problem is my client missing some config. We did change the location of the relay in an effort to get this oorking, maybe we didn’t update all necessary properties on the client?