Hello,
We’re encountering an issue where the BigFix WebUI does not display the Patch Policy page. When attempting to access it directly via URL, we receive a 404 error instead:
Has anyone experienced this behavior before? Does the Patch Policy page depend on an additional site or component that needs to be enabled?
Thank you in advance for your help.
All of the web UI apps are being gathered separately.
First of all make sure you’re logged on as a master operator account - that account has permissions to view all of the web UI apps.
If you’re already logged on with that account and still not being able to view that web UI app - you can check the logs and debug why that site was not gathered.
If you can just open a support ticket and they can help you troubleshoot why that site was not gathered
If you want to troubleshoot it by yourself - it can be done but you’ll need to view logs of the gatherstate.xml and the web UI logs
Ensure that this WebUI can reach Web Reports for licensing queries.
In the WebUI service-app.log log for anything like these
Fri, 29 Aug 2025 05:58:04 GMT bf:controllers:licensing:error [WebUI Auto Patch] Failed to retrieve product licenses: Error: {“status”:503,“body”:“Cannot perform relevance query evaluation at this time because there is no reachable BigFix Explorer and/or BigFix Web Reports instance collecting data from this Server.”}
Fri, 29 Aug 2025 05:58:04 GMT bf:controllers:licensing:debug [WebUI Auto Patch] all promise results: false
Fri, 29 Aug 2025 05:58:04 GMT bf:app-enable:debug site not licensed: WebUI Auto Patch
There’s no such error message, but since you mentioned Web Reports. We had no Web Reports.
I installed and my WebUI is now fully operational.
Thanks!
