I thought I had a link discussing on the process used by BigFix to create the fixlets for patches. If I focus strictly on Windows patches, what I am thinking I need is:
I did find the link about the “SLA” or target times for fixlet release at https://developer.ibm.com/answers/questions/353696/is-there-an-sla-for-release-of-ibm-bigfix-patch-fi/
Basically, I am trying to do up a presentation of BigFix patch for some technical and management people that includes these processes plus our own internal processes. I do know how it works mostly, but a document from BigFix would make it easier to show to management.