Need help. Trying to re-image using a captured image on IEM but process gets stuck at Determining Available Drivers. From the summary tab, i see the process fails with a 503 HTTP error. I have attached a snapshot of the same.
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Download error:
“Unexpected HTTP response: 503 Service Unavailable”
Thanks for timely response. I restarted the root server but nothing changed on the current re-image actions, so i started a new action which failed at the same step…i.e Determining Applicable Drivers.
could you please check that the file (Win7x86_TESTTEM-PC_1411561141487.driverinof.BFOSD) exists in a subfolder of Upload folder of your TEM root server? Default location is C:\Program Files (x86)\BigFix Enterprise\BES Server\wwwrootbes\Uploads.
I’ve verified and the file is there in the uploads directory.
About PMR, i already logged one which is on level 1 but still no much response. Last response was on Wednesday morning…hence the decision to seek assistance from the forum.
so probably the file exists in the upload directory but not on the relay where the clients try to download it from. As temporary solution I suggest to copy that file to sha1 folder of the relay where the client that you have to re-image is connected to (it could be the TEM root server computer or a lower relay in the hierarchy) renaming it with the name of its directory on Upload folder (e.g. 0deca2de52365c7a6aa6e826b70f9a716c16f346)
Default location for sha1 folder is the following if the relay is TEM root server computer: