Join members of the Support team as they discuss the IBM Software Support Process, including information on how to open PMRs (Problem Management Records) and what customer’s should know before contacting IBM Software Support for ILMT/SUA related issues. After a presentation, attendees will be given an opportunity to ask the panel of experts questions.
Is there a link for sign-up and additional details like time of day?
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There is no advanced signup.
The dialin and login info is published here: http://www.ibm.com/support/docview.wss?uid=swg27046015
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Links from today’s OpenMic webcast
Open Mic: Engaging Support for IBM Software Asset Management Tools (July 23rd, 2015) - Discussion)
Links given in the slides:
Tivoli Request For Enhancement (RFE) Process:
http://www.ibm.com/support/docview.wss?uid=swg21449404 (Tivoli for License Metric Tool)
How to submit enhancement requests for IBM Security products:
http://www.ibm.com/support/docview.wss?uid=swg21682719 (Security for Endpoint Manager-BigFix)
IBM License Metric Tool Information Center:
http://www.ibm.com/support/knowledgecenter/SS8JFY/lmt_welcome.html
IBM Endpoint Manager for Software Use Analysis V9.2
http://www.ibm.com/support/knowledgecenter/SSKLLW_9.2.0/com.ibm.tem.sua.doc_9.2/welcome/iem_sua92_welcome.html?cp=SSKLLW_9.2.0%2F0&lang=en
IBM Endpoint Manager for Lifecycle Management V9.2 documentation:
http://www.ibm.com/support/knowledgecenter/SS63NW_9.2.0/com.ibm.tem.life.doc_9.2/welcome/iem_life92_welcome.html?lang=en
Common file locations for IEM on various operating systems:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#!/wiki/Tivoli+Endpoint+Manager/page/Common+File+Locations
IBM License Metric Tool You Tube Channel:
https://www.youtube.com/user/IBMLicenseMetricTool
IBM License Metric Tool Wiki:
https://www.ibm.com/developerworks/community/wikis/home?lang=en#/wiki/IBM%20License%20Metric%20Tool
IBM License Metric Tool Forum:
https://www.ibm.com/developerworks/community/forums/html/forum?id=11111111-0000-0000-0000-000000002453
IBM License Metric Tool Blog (ILMT 7.x & 9.x):
https://www.ibm.com/developerworks/community/blogs/ilmt/entry/common_location_for_ilmt_sua_9_x_logs?lang=en
Common location for ILMT/SUA 9.x logs:
http://www-01.ibm.com/support/docview.wss?uid=swg21682833
Links given in the chat:
Collecting Data for Tivoli Endpoint Manager: System Down and Severity 1:
http://www.ibm.com/support/docview.wss?uid=swg21504352
MustGather for LMT Issues:
http://www.ibm.com/support/docview.wss?uid=swg21569024
Collecting data for: Read first for Tivoli Integrated Portal:
http://www.ibm.com/support/docview.wss?uid=swg21568245
Tivoli RFE Community:
https://www.ibm.com/developerworks/rfe/?BRAND_ID=90
Security Systems RFE Community:
https://www.ibm.com/developerworks/rfe/execute?use_case=changeRequestLanding&BRAND_ID=301&PROD_ID=340&x=19&y=11
IBM Security Support YouTube Channel:
Software Support Handbook: Response Objectives:
https://www-304.ibm.com/support/customercare/sas/f/handbook/getsupport.html#3