Old Relay still shows up in BES Relay Health Check Dashboard

Usage and Config Platform
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(imported topic written by rmnetops91)

We have an old relay that still shows up in BES Relay Health Check Dashboard .

I’ve confirmed the Relay app is un-installed. It’s been a few weeks since it’s been decomissioned, so I think it should go away by now. Is there a place I can clean out a record so the Health Check Dashboard stops including this system in it’s relay list?

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(imported comment written by rmnetops91)

Anyone?

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(imported comment written by BenKus)

Is it still reporting “Yes” to the “Relay Installed” property?

Ben

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(imported comment written by rmnetops91)

No it’s not. For all I can tell, BigFix doesn’t think it’s a relay, except in the health checks status.

BTW: We are on version 7.2.5.22

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(imported comment written by BenKus)

Perhaps try clearing your console cache?

Ben

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(imported comment written by rmnetops91)

Ok I cleared the console cache, closed the console, and re-launched. The phantom relay remains. Should I just call support? I wanted to see if it was a common or known issue in the community before I opened a ticket.

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(imported comment written by BenKus)

I guess call support… I can’t figure out why it would be there…

Ben

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(imported comment written by curth)

Any resolution to this? I see the same thing in my environment. Any update? Could BigFix Support post the answer here in the User Forum or reference a KB article on how to fix this?

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(imported comment written by BenKus)

Hey Curt,

I don’t know if we ever figured it out… I will check around, but we might need to investigate with someone with the issue…

Ben

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(imported comment written by rmnetops91)

I never called support yet. Have been to busy and is more of an annoyance than anything.