Office Click-To-Run never installs or Completes/Fails

Content Authoring
1

Hello awesome people!

I’m trying to put an MS Office Click to Run installer into a baseline. I’ve got a custom setup.xml file to go along with it, too. However, for whatever reason, Office does not actually install. Plus, the baseline gets hung up on that step. Its action stays as Running and the baseline never advances past it.

I’m new to click to run products so I hope this is an easy fix.

Here’s my action script (downloads the setup.exe and OfficeConfig.xml):

prefetch 12345
sha1:12345 size:12345 http://BigFix:52311/Uploads/12345/OfficeInstall.tmp 
sha256:12345
extract 12345

wait __Download\setup.exe /configure OfficeConfig.xml

And, here is my XML:

<Configuration ID="fake">
  <Add OfficeClientEdition="64">
	<Product ID="Standard2019Volume"  PIDKEY="fake" >
      <Language ID="en-us" />
      <ExcludeApp ID="Groove" />
      <ExcludeApp ID="OneDrive" />
      <ExcludeApp ID="OneNote" />
      <ExcludeApp ID="Outlook" />
      <ExcludeApp ID="Publisher" />
    </Product>
  </Add>
  <Property Name="SharedComputerLicensing" Value="0" />
  <Property Name="FORCEAPPSHUTDOWN" Value="FALSE" />
  <Property Name="DeviceBasedLicensing" Value="0" />
  <Property Name="SCLCacheOverride" Value="0" />
  <Property Name="AUTOACTIVATE" Value="1" />
  <Updates Enabled="TRUE" />
  <RemoveMSI />
  <AppSettings>
    <Setup Name="Company" Value="fake" />
    <User Key="software\microsoft\office\16.0\common\internet" Name="useonlinecontent" Value="0" Type="REG_DWORD" App="office16" Id="L_Onlinecontentoptions" />
    <User Key="software\microsoft\office\16.0\common\general" Name="shownfirstrunoptin" Value="1" Type="REG_DWORD" App="office16" Id="L_DisableOptinWizard" />
    <User Key="software\microsoft\office\16.0\common" Name="qmenable" Value="0" Type="REG_DWORD" App="office16" Id="L_EnableCustomerExperienceImprovementProgram" />
    <User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" />
    <User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" />
    <User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" />
  </AppSettings>
  <Display Level="None" AcceptEULA="TRUE" CompletionNotice="no" SuppressModal="yes" />
</Configuration>

Your help is appreciated!

2

What happens when you run this locally with the same xml file?

3

I am able to execute the command directly on the client PC with no errors, but it still fails to run. I get the flashing cursor “waiting” command prompt. No popups appear, and, nothing comes up in the system tray or taskbar.

I can run simply setup.exe without the /configure during this waiting period, and it will popup the dialog. In that case, though, it says there is already an installer for Office running.
image

It feels like there is some invisible window waiting for input maybe?

Thanks!

4

So it does or does not work when run locally on a machine that doesnt already have office? Are you running the fixlet on a machine that already has office?

Have you looked for the log files for click2run? Do they reveal anything exciting?

They may be in C:\Windows\Temp

Bootstrapper*.log
c2r_*.log
C2RIntegrator*.log
Firefly*.log
Integratedoffice.exe_c2r*.log
Interceptor*.log
5

Well…I unfortunately don’t have a “this worked” for future people looking at this thread, BUT:

It failed on the client as a BigFix task every time. It worked on the client as a command line install every time.

I ended up using the Software Distribution Packages part of the Systems Lifecycle domain following @bradsexton81 great article on this matter: https://www.linkedin.com/pulse/bigfix-create-dynamic-office-365-software-brad-sexton/

This worked out beautifully for me!

Thanks for your help @strawgate