Attention BigFixers!
HCL Software will be confirming license validity on select BigFix account entitlements beginning on December 8th. This will only be performed against accounts that are out of compliance with licensing terms for required Subscription and Support on their perpetual BigFix licenses where those same accounts are actively still gathering the BigFix related content provided as part of the license. Accounts out of compliance will no longer receive BigFix content updates.
For a description of perpetual licensing and required yearly Subscription and Support, please see the following KB article: BigFix Licenses and Software Support - Customer Support
Here’s an Example of lapsed license:
BigFix customer “Acme Corp” has lapsed on Subscription and Support payments for BigFix Lifecycle. They still have a BigFix server that is phoning home daily to HCL’s BigFix Sync servers and gathering site content related to BigFix Lifecycle. On December 9th HCL will deny “Acme Corp’s” BigFix server the ability to gather new site content.
How does a BigFix customer know if they are out of support for select content?
Log into the HCL License and Download portal via this link: Working...
Once logged in, review your list of entitlements by selecting “See all” as highlighted in the following screen capture:
You will see select entitlements for select BigFix modules that are marked as permanent which should have renewal entitlements that are valid for subsequent years and that still show a valid date range for that BigFix module.
What do I do and who do I call for help?
• If you know your BigFix Product Specialist (sales rep) or BigFix Technical Advisor, please reach out to one of them for guidance.
• You may also visit the following link in order to be contacted by an HCL representative: HCLSoftware
Kind Regards,
Dan Paquette
HCL BigFix Technical Advisors