HCL Software will be confirming license validity on select BigFix account entitlements on November 30th. This will only be performed against accounts that are out of compliance with licensing terms for required Subscription and Support on their perpetual BigFix licenses where those same accounts are actively still gathering the BigFix related content provided as part of the license. Accounts out of compliance will no longer receive BigFix content updates.
Here’s an Example of lapsed license:
BigFix customer “Acme Corp” has lapsed on Subscription and Support payments for BigFix Lifecycle. They still have a BigFix server that is phoning home daily to HCL’s BigFix Sync servers and gathering site content related to BigFix Lifecycle. On November 30th HCL will deny “Acme Corp’s” BigFix server the ability to gather new site content.
How does a BigFix customer know if they are out of support for select content?
Log into the HCL License and Download portal via this link: Working...
Once logged in, review your list of entitlements by selecting “See all” as highlighted in the following screen capture:
You will see select entitlements for select BigFix modules that are marked as permanent which should have renewal entitlements that are valid for subsequent years and that still show a valid date range for that BigFix module.
What do I do and who do I call for help?
• If you know your BigFix Product Specialist (sales rep) or BigFix Technical Advisor, please reach out to one of them for guidance.
• You may also visit the following link in order to be contacted by an HCL representative: HCLSoftware
I wonder if ahead of this HCL confirmed with customers the accuracy of what is presented in the HCL License and Download portal against the proof of purchases?
Last month I spent several weeks with HCL because the portal was missing several licenses that we own, some of them with subscription and support renewed recently, some of them perpetual without renewals for support. If we didn’t take action we would be losing access to BigFix content today.
We have carefully reviewed every account and do have a quick response should there be any erroneous impact to any current customer. By and large, the customers that will see impact here are customers who have not been current on their Subscription and Support for more than 18 months on all their BigFix licenses. We have spent several weeks on outreach to these customers in attempts to contact or establish their desire to stay customers.
I believe part of the issues you experienced were related in part to us having two duplicate account records in our system for your employer.
Is there a new document on how to assign a license from the site to Bigfix.
It used to be easy to see which install had what licenses assigned from the old license center, now i dont see how to do it or even how to change the number assigned per instance
example - i have a test install of bigfix with 10 licenses, and the rest assigned to a production instance
