Not Reporting

(imported topic written by SystemAdmin)

We’re seeing many devices across our implementation with status of on some properties whilst reporting on others. So devices that report back on some asset properties or installed Apps have not reported on others. These devices are reporting back regularly with most going through different relays but some (including mine) going direct to the server. I’ve forced a refresh on some of the devices (including mine) but no joy. Any suggestions would be appreciated.

Regards

(imported comment written by SystemAdmin)

Take a look at the following article. Maybe it will help?

http://www-01.ibm.com/support/docview.wss?uid=swg21505948

(imported comment written by SystemAdmin)

Thanks for the suggestion but still no joy. Ran the utility & issued manual refresh but still have many instances of . Cant see anything wrong with the db.

(imported comment written by SystemAdmin)

Beyond the KB article your quickest fix will probably be to open a support request. Sorry I couldn’t be more help.

(imported comment written by MBARTOSH)

A broken WMI database on the client can also cause this for properties that are pulled from WMI.