Oh, of course!
This Forum is for community support. It’s a great place for BigFix practitioners to collaborate and help each other, whether it’s customizations, how-to, best practices, etc.
It’s not always the best place to analyze logs. There are no guaranteed responses here, no guarantee the Support team has time carved-out to monitor the Forum, it wouldn’t be a good idea to post sensitive information, and there can be a lot of delay with back-and-forth questions.
For potentially complex server issues, your best recourse is to open an incident with our Product Support team. They can guide you on what logs are helpful, show you where to upload them, or get on live conference sessions to diagnose your problem.
The place to get started is to register at https://support.hcltechsw.com/csm or contact your Technical Advisor…if you don’t have a TA or don’t know who it is, you can reach out to @DanPaquette to find out.