Usually the ID defined in the BFI-> VM Manager can be used to login to the Hyper-V host
The VM Manager is installed on a secondary server, in distributed mode. The credentials are in the configuration files, not BFI -> VM Manager.
my first thought would be to ensure that the account you’re using for the plug-in has permission to read those VMs.
Do you see all the guests when logged in with the ID?
Yes, when I log into the Hyper-V server with the account that vmman is configured to use, I can see & manage ALL of the VMs on that host. From what I can see it is not related to permissions.
Are there any differences between the guests that are extracted and the guests that are skipped?
Not that I can see. They were all created around the same time by the same person.
Can you please run the VM Manager tool with -retrievedebugdata option and check the logs to see if any information about skipping the guests is logged
I’ve already done that, there is nothing in any of the logs about data from any guests either being collected or being skipped.