No Item Selected on Certain Logins

Usage and Config Platform
1

(imported topic written by bigfix1191)

Guys

We are currently on console 8.1.167.0 and we are having an issue with a lot of people from helpdesk not being able to login. At the moment whenever people log in they get ’ No Item Selected’ and they are unable to get in to look at fixlets etc.

If I use the same machine and log in myself I am fine, it sometimes works for them but it can take about 10 times before it works.

Is this a bug in the software? I might add that I have never had an issue!

Ben

2

(imported comment written by NoahSalzman)

That’s very odd. First, I would call support. While waiting to get through to Level Two I would check the TEM Diagnostics Tool. I would also check the state of your database if you can.

3

(imported comment written by SystemAdmin)

Hi bigfix11 - could you let us know how you get on? I’m having exactly the same issue here with 4 (new) non-master operators. If the close down the window and restart it, eventually, populates the console with fixlets, computers, etc.

Thanks, Mark.

4

(imported comment written by SystemAdmin)

I’m having the same issue. TEM Diagnostics Tool shows no issues. If I clear console cache I can open console without issues but if I close it and reopen the problem returns.

5

(imported comment written by MBARTOSH)

I am having the same problem and I am on 8.1.617.0. It seems to have started about a month ago. We clear the cache and then reopen the console as a work around.