New update to BigFix Software Distribution and the Self-Service Application: site 119

Release Announcements Lifecycle (Release Announcements)
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The BigFix team is pleased to announce an update to Software Distribution and the Self-Service Application!

New Features available in Self Service Application (SSA 3.3.0):

Catalog restyling
Offers and Action Requests are now in different tabs. This will make it easier for the user to find information for Offers and Action Requests, and take the appropriate actions. As a reminder, Action Requests are actions that have been pushed by the BigFix operator to the specific endpoint, and that the end user has to act upon (accept, snooze, decline). Offers are instead elements (typically software installations) that are made available to the end-user for their consumption.

Multi-Actions feature
It is now possible to accept/snooze/decline multiple actions at the same time.

Confirmation Message
SSA now allows to display a confirmation message before running an action.

Snooze button available in Summary Notification
The snooze choice will be applied to all the elements included in the Summary Notification.

Log rework
More information added to default logs. For example, snooze actions executed by the user are now logged.

New Fixlet 322 on Software Distribution site
With Fixlet 322 it is possible to enable/disable debug logging in SSA.

Fixlet 317 on Software Distribution site is now superseded
Fixlet 317 -Sets the default view- is no longer applicable on the current SSA 3.3.0.

Fixed issues:

  • KB0110774: REST API permission requirement not documented.

  • KB0111578: Document about SSA limitation with Seamless SSO.

  • KB0112508: Wrong DeclineMessage german translation.

  • KB0103937: HTTP Error 60 occurs while exporting package.

Actions to Take

  • Gathering of the site will automatically show the new updates.

  • Users of the BigFix Self Service Application will need to update this component to version 3.3.0 using the following fixlets from Software Distribution site:

       -- Fixlet 302 to upgrade SSA for Windows.

   -- Fixlet 304 to upgrade SSA for Mac OS.

Published Site Version

Software Distribution, site version 119

ā€“ The BigFix Team

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I took a look but didnā€™t notice the documentation being updated yet. A quick question: is it possible to disable the ā€œGet Allā€ button on the Offerings tab?

With the prior BES ClientUI, we noticed some technicians/users would lazily select everything in the list and run it which can cause a number of self-service styled reset tasks to fire off that were not needed or wanted for the situation. We actually appreciated that SSA didnā€™t have parity on that feature due to our environment/userā€™s history. :slight_smile:

The other concern weā€™ve thought of is our office workers hitting the ā€˜Get Allā€™ button on the Offerings tab without realizing all the items contained within. The ā€˜catalogā€™ today includes installs, upgrades, uninstalls (all based on relevance); which could make for a very bad day for both the associate & the support teams trying to put them back together.

1 Like
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Hello @nuchtman ,
The documentation will be updated soon but, currently, the ā€œGet Allā€ button cannot be disabled.
We will take into account your comment and we discuss it internally.
Could you open a BigFix Idea about it?

Thanks,
Mariano from SSA L3 Support Team

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Thanks @MarianoF; a BigFix Idea has been submitted:

Configuration option to disable ā€œGet Allā€ on Self-Service Application (SSA) ā€œOfferingsā€ tab
https://bigfix-ideas.hcltechsw.com/ideas/BFLCM-I-273

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Hi,
we just released SSA 3.3.1 with the option to disable the ā€œGet Allā€ button in the Offering tab

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