New clients not reporting to the BES

Usage and Config Platform
1

(imported topic written by kurtastbury91)

Hello,

Over the past few days I’ve noticed that newly installed BigFix clients are not reporting to our BES. They don’t show up in the Console and they don’t appear in the Web Reports either. When you look at the PCs that aren’t reporting with the BES Client Deployment Tool they say “Installed (Running) 7.2.5.22”. From there I’ve actually used the tool to

successfully reinstall the client but they still don’t report after the client has been reinstalled.

I ran the client diagnostic tool from the downloaded .exe and I can’t find anything in there that looks like a red flag compared to the diagnostic tool log file form a working client.

The BES diagnostic passes and I’ve restarted the server just to be sure. Clients that are already in the BES database seem to be unaffected as they still report normally and are available for actions.

I’m not sure what to try next. All I know is that our new clients just don’t show up in the BES database.

Any insight would be greatly appreciated.

2

(imported comment written by DennisA91)

You might want to check out this article in the BigFix Support Knowlege Base that discusses steps you can take to troubleshoot this issue: http://support.bigfix.com/cgi-bin/kbdirect.pl?id=221

3

(imported comment written by BenKus)

You might want to check to make sure the agent isn’t reporting to a different deployment… Check the log files or the actionsite.afxm file in the installer folder to make sure it is going where you want it to…

Also you might verify that your console operator has permissions to see the new computers (are you logging in as an admin?)

Ben

4

(imported comment written by kurtastbury91)

We’ve determined that the issue is a database problem which we are now addressing.

Thank you so much for your suggestions as they led us to the root of the problem.