MS10-038 Download Failure

Usage and Config Patch
1

(imported topic written by SystemAdmin)

Greetings,

I have been having an issue with getting the following file to download.

office2007-kb982331-fullfile-x86-glb.exe

When I initiated the Fixlet it pretty much borked right away. I noted the following under the Summary Tab, downloads section.

File Status Details

office2007-kb982331-fullfile-x86-glb.exe Failed Server error: “HttpRestartableHashMismatch”

send retry request to server

This incident is the first time that I have seen something like this occur.

If I keep hitting retry it seems to slowly increment when last I checked it was at

5.85 MB of 8.79 MB downloaded: 66.53%

But then it bumped back to

0 bytes of 8.79 MB downloaded: 0.00%

Does anyone know what causes this issue?

Even if I can get it to download will the patch be valid?

Can anyone offer some sage words. Ben I know you must be there somewhere.

-Johan

2

(imported comment written by SystemAdmin)

This issue persists. Has no one else experienced this problem?

3

(imported comment written by jessewk)

Looks like MS might have updated the patch. I see the same issue. I’ll check with our Fixlet team.

4

(imported comment written by SystemAdmin)

Thanks Jesse,

As I have 500+ users awaiting this patch I am eager to find out when it will be corrected.

-Johan

5

(imported comment written by jessewk)

Hi Johan,

We’ve done some investigation and it seems like it’s hit or miss which version you get. Likely it’s a cache synching prooblem on Microsofts side.

We are trying to figure out which sha1 is correct and we may or may not update the Fixlet. In the meantime, if you would like to push the patch, you can modify the Fixlet to use the sha1 of the file you are getting. Alternatively, if you just re-push the action, there is some chance you will get the file with the matching sha1.

Jesse

6

(imported comment written by ygaya23491)

Hi Jesse, Is this fixlet fix now?

Default action is :

// If the line below fails, please use the “Office 2003 Deployment Control – Initial Assignment” Fixlet message in the BES Support site to configure your Office deployment and then redeploy this action

continue if {(exists key “HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Office2003Control” whose (exists value “DeploymentType” whose (it=2 OR it=3) of it) of registry)

download http://download.microsoft.com/download/9/7/3/97329D2E-78D5-4E69-81F7-3E5BCEBA098A/office2003-KB982133-FullFile-ENU.exe

continue if {(size of it = 5193624 AND sha1 of it = “4f8289407d89d54d01d532275d4882e422dd521f”) of file “office2003-KB982133-FullFile-ENU.exe” of folder “__Download”}

waithidden __Download\office2003-KB982133-FullFile-ENU.exe /q:a /r:n /c:“msiexec /p EXCEL.msp REBOOT=ReallySuppress /qn”

action requires restart “4f8289407d89d54d01d532275d4882e422dd521f”

I am still having issues installing MS10-38 patches. How can I fix it?

Thanks,

Kayathiri

7

(imported comment written by liuhoting91)

Hey ygaya234:

sphear’s original problem with the Office 2007 Compatibility Pack version of MS10-038 got resolved about a month ago. You look like you’re having an issue with a different piece of MS10-038 content.

Is it failing on the continue if {(exists key “HKEY_LOCAL_MACHINE\SOFTWARE\BigFix\EnterpriseClient\Office2003Control” whose (exists value “DeploymentType” whose (it=2 OR it=3) of it) of registry) statement? If it is, that seems to indicate that maybe the office2003 control registry key hasn’t been set.

If it’s failing somewhere else then something else is going on.