Move __Download Failed

Content Authoring
1

Hi,

We deployed an application over 10k client.action failed over 2k client. i saw in actions move __Download failed. But there is no error code. How it possible ?

logs; ( there is no reason for Windows Error 0x3 AND we deployed application to client again , it succeed )

At 22:20:02 +0300 -
Retry error, attempt 9 failed for MoveFile (C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\CustomSite_DY__Download\208c747d413da5d264508d76a8a64fe94b3f8d57, C:\AKBBIGFIX\AKROBAT\TEMP\ak161152_35239_AKBBIGFIX.zip)
At 22:20:02 +0300 - actionsite (http://IEMPROD.aknet.akb:52311/cgi-bin/bfgather.exe/actionsite)
Command failed (Move of ‘C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\CustomSite_DY__Download\208c747d413da5d264508d76a8a64fe94b3f8d57’ to ‘C:\AKBBIGFIX\AKROBAT\TEMP\ak161152_35239_AKBBIGFIX.zip’ failed (3 - File error “class FileMoveError” on “C:\Program Files (x86)\BigFix Enterprise\BES Client__BESData\CustomSite_DY__Download\208c747d413da5d264508d76a8a64fe94b3f8d57” and “C:\AKBBIGFIX\AKROBAT\TEMP\ak161152_35239_AKBBIGFIX.zip”: Windows Error 0x3: The system cannot find the path specified.)) move __Download\208c747d413da5d264508d76a8a64fe94b3f8d57 “C:\AKBBIGFIX\AKROBAT\TEMP\ak161152_35239_AKBBIGFIX.zip” (action:79298)
At 22:20:02 +0300 -

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2

Hello,

It appears the system cannot find the path. I would try making the destination directory first, that should allow you to move it to that location then.

Rusty

3

Hello ,

we already make this directory with “folder create” before move action.

Pasted image1063×125 4.16 KB

4

Then perhaps your prefetch does not download the file you’re looking for here?

"C:\Program Files (x86)\BigFix Enterprise\BES Client_BESData\CustomSiteDY_Download\208c747d413da5d264508d76a8a64fe94b3f8d57"

Perhaps you need quotes around the __Download\filenamexjf302rfw path?

5

8k client reported completed but 2k client reported failed. I dont think it is a quotes issue.
And when we deployed this task again, there is no failed.

6

What does the download command look like (download as? download now as? prefetch? prefetch block?)

Is it possible to post your action script or the output log, all steps up to the failure?

7

Honestly, the way you describe it sounds like expected behavior to me. I’ve often got random failures that don’t seem to make sense. Since actions typically work after a couple of attempts, I just set the action to retry up to 3 or more times. Seems to get past the random failures and lets me focus on the failures from my actionscript.

If you’re still experiencing large failures, I’d suggest opening a PMR with IBM to help determine your root cause.

8

and there is no error code . right ?

I did fail to retry 3 times. it is usefull.