Masthead switch - "Bad response format"

Usage and Config Platform
1

(imported topic written by rad.ricka91)

Hi all,

I’m pushing out action to switch mastheads to migrate some test systems to production. I’m including the new relay URLs in the action as well, but regardless of this all attempts fail with

RegisterOnce: Bad Response Format

running the URL against the relay yields:

Error: (ForwardRegisterMe)

Http_err_BAD_SERVERNAME

Stumped… Any help appreciated.

R.

2

(imported comment written by rad.ricka91)

Looks like the relays had client version lower then the relay (both 6.x.x.x though)

Upgrading the client on the relays seems to have resolved this issue.

3

(imported comment written by rad.ricka91)

Hmm strange, this error was back this morning, any ideas anyone?

R.

4

(imported comment written by BenKus)

Hey Rad,

I believe this error is a some sort of by-product of switching masthead names… Make sure the following:

  • BES Clients from prod should not report to a dev relay (or vice versa).
  • Make sure a prod relay doesn’t report to a dev server or dev relay (or vice versa).

Ben

5

(imported comment written by rad.ricka91)

FYI, this was an error with the 6.0.12.5 installer for the relay which does not restart the service after the relay installation append

run restartClient.bat

to the action when deploying the relay.