Thanks for the feedback. A little more detail, if I look in the service-app.log file I see a message WebUI Insights version 11 is auto update exempt and will not be installed without manual action if a different app is already installed.
If I log into the WebUI select the gears icon go to application updates beside WebUI Insights is a question mark. When I mouse over the question mark I see a message “Automatic updates are not available for this site. It must be updated manually.”