When I am required to manually download an update, such as a Flash or Acrobat Reader update it never applies the patch.
Example:
Adobe Reader 7.0.8 Available - Adobe Reader < 7.0.7
IMPORTANT NOTE: The file “AdbeRdr708_en_US.exe” must be downloaded from the following link, renamed “7234a47fd2bcf2d529603ac08499de1dd10e9c35”, and placed in the BES Server download cache for this action to complete successfully.
I have downloaded this file, and renamed it as supposed to, and placed it in:
I have checked the name, checked the download, checked the location… I think I am doing everything right.
When I run the action, it tells me it is trying to download… 1 of 432 tries, and it just tries over and over.
The same thing happens for the Flash Player 9 for Internet Explorer, Java Runtime Environment (JRE) 5.0 Update 9, and other Adobe Reader upgrades I’ve tried before.
Any ideas why it doesn’t find the download although I manually downloaded it, renamed it, and placed it where it should be?
You should verify that the file hasn’t changed for some reason. Try this:
Open QnA and try this:
q: sha1 of file “\bigfix\d$\Program Files\BigFix Enterprise\BES Server\wwwrootbes\bfmirror\downloads\sha1\7234a47fd2bcf2d529603ac08499de1dd10e9c35” = “7234a47fd2bcf2d529603ac08499de1dd10e9c35”
If it returns false, it means that the file has changed. I just downloaded the file a minute ago and verified that it still has the same sha1 checksum.
Please open a support ticket for this one because I think someone will need to take a closer look at your system.
Anyone run into issues where a patch runs when copied locally and run via the gui, but will not run when deployed via BigFix? Running into this with Office XP sp 3. Original install was via an admin point on a mapped drive. Other ‘fullfile’ patches do run, but not sp3