There should not be three forwardslashes in the path between BESAgent and BESAgent.app, and in the ‘sudo’ command they should not start the path with “./”, the dot indicates a path relative to the current directory but we want the fully-qualified path starting with “/”
We had the user CD to the BESagent folder and run the command, that appeared to resolve the issue.
I change the auth password instead of using a one time password and sent that to him but he still got an auth issue. I am working with him to get past that problem.