(imported topic written by Wallen9791)
Hi All,
I have a few machines that have their action status listed as . This status is for anything that is deployed to it. Any ideas on why this may be happening.
Thanks for your help
(imported comment written by SystemAdmin)
If you open the show action info dialog or hover your mouse over the error message in the computer list view you should be able to get more information about what type of error it was. Could you post this information?
You might also want to check the BES Client logs and see if there is some indication of an error in those.
(imported comment written by BenKus)
I have seen this occur if the files in the BESLib sub-folder of the BES Client do not match the version of the BES Client. If you just did an upgrade, those files might have been locked for some reason and it might resolve itself after a restart… Or if the install has become completely corrupted for some reason, you can uninstall and reinstall and it should fix the agent’s issue.
Ben
(imported comment written by lukibest)
I have the some problem.
And I reinstalled client but doesn’t work.
Computers client logs :
At 08:38:58 +0200 -
GatherActionMV command received. Version difference, gathering action site.
At 08:38:58 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Download ‘http://172.19.34.22:52311/bfmirror/bfsites/manydirlists_2/__diffsite_9a15f42d1c524c306eb91c3df1216db248a8f224_to_0bad865a02d82f4970687ffe1b80822b76cc0626’ as ‘__TempUpdateFilename’
At 08:38:58 +0200 -
Gather merging new file C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 00-123.fxf
At 08:38:58 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Successful Synchronization with FixSite (version 216) - ‘http://172.19.34.22:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite’
At 08:39:00 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Relevant - clean (fixlet:123)
At 08:39:01 +0200 -
ActionLogMessage: (action 123 ) starting action
At 08:39:01 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Not Relevant - clean (fixlet:123)
At 08:39:01 +0200 -
Report posted successfully.
At 08:42:27 +0200 -
GatherActionMV command received. Version difference, gathering action site.
At 08:42:27 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Download ‘http://172.19.34.22:52311/bfmirror/bfsites/manydirlists_2/__diffsite_0bad865a02d82f4970687ffe1b80822b76cc0626_to_3d5bdf107de596ce77e8ce48a61b585f52bbb61d’ as ‘__TempUpdateFilename’
At 08:42:27 +0200 -
Gather merging new file C:\Program Files\BigFix Enterprise\BES Client__BESData\actionsite\Action 00-124.fxf
At 08:42:27 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Successful Synchronization with FixSite (version 218) - ‘http://172.19.34.22:52311/cgi-bin/bfenterprise/BESGatherMirror.exe?url=http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite’
At 08:42:29 +0200 - actionsite (http://172.19.34.22:52311/cgi-bin/bfgather.exe/actionsite)
Relevant - CDROM Disable (fixlet:124)
At 08:42:29 +0200 -
Report posted successfully.
At 08:42:41 +0200 -
RegisterOnce: Attempting to register with ‘http://172.19.34.22:52311/cgi-bin/bfenterprise/clientregister.exe?RequestType=RegisterMe60&ClientVersion=7.0.1.376&Body=1088129&SequenceNumber=20&MinRelayVersion=6.0.0.0&CanHandleMVPings=1&Root=http://172.19.34.22:52311’
Registered
At 08:42:59 +0200 -
Report posted successfully.
I send two task. First is empty task and status on this computer is (action nr. 123, name=clean) and second i send task “cdrom disable” and status is . (action nr.123, name=cdrom disable)
(imported comment written by BenKus)
Hi Lukibest,
You can try stopping the agent and deleting “__BESData” folder and restarting it. Simply uninstalling and reinstalling the agent doesn’t actually remove some of the data files.
If the problem persists will you post the actionscript for the action you are running? It might have an error.
Ben
(imported comment written by lukibest)
Hi Ben
It’s very strange because today morning when i come to work i saw that every task what i send yesterday are completed (100%). After few hours later status changed to . Do you know why it happen?
(imported comment written by BenKus)
Lukibest,
I believe that many of the issues you have reported can be traced back to the fact that you are using different language “codepages” for your SQL Server database and your BigFix Consoles. In particular, using a double-byte language like Korean for your database language and using a different single-byte language for your console can really cause some strange behaviors which I believe can account for many of the issues you reported.
Ben